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Vonage Thanks for all you're help steve. I have talked to them and they have given us the
Thanks for all you're help steve. I have talked to them and they have given us the next 2 months free, then after that if it still hasnt been solved or if we are unhappy we can turn it off without a charge. I'd like the thing to work...i've tryed so much with it to get nothing to work. Last i talked to a guy in tech support, last thursday, he hasnt contacted me since, he said i should have my setup plugged like this....modem, to Motorola device to router. I used to have it modem to router to all 3 things...which is what it told me to do in the guide book. I noticed when i plugged it in like he said it made alot of my time surfing the net mess up...i'd get connection errors then all would be fine when i would reload, since i unplugged how it was its fine again.
This was the last email i got from tech...
Justin,
This is a little involved, but I think we can get it done.
First, log into the router. Open internet explorer, and in the address
bar, put 192.168.15.1 and click go, or enter.
Log into the router. Username, router Password, router
On the first page, you will see the "public" ip address of your
router. You'll need to know this, so write it down.
Click on the Advanced tab at the top of the page, then the IPQoS on the
left side.
This will bring up a page where you can add a specific port range to
be "trusted". Trusting the port range will assign high priority to
your voice traffic, mainly the ports that the traffic is running on.
Your "source" will be the public IP address that I had you write down
earlier, but you may be able to put an asterisk for the source IP and
subnet mask. Port start: 10000 Port end: 20000. Type: UDP
Destination will be 192.168.15.1, subnet mask will be 255.255.255.0,
although you should be able to put an asterisk in there as well. Port
start: 10000 Port end: 20000 Type: UDP
Priority: High
Click "save" to save your changes. You may need to restart the router,
but I believe it will restart itself once you click save. If not, just
reboot the router, and log into the router again to see if the changes
are still in there.
If you have further trouble with this, please let me know.
Thank you Justin! Happy hunting!
Francis
That method didn't work. Im hoping i can get it fixed soon, they said that they would pay for geek squad to come out here and see....but they said they'd only pay 110 of the 159 bill. Which i wont agree to because why should we pay 49 bucks for something that is not our fault? I just wanted to give you an update and how things are going, steve. I also wanted to ask, if you knew the answer to this, i had my ip set as assigned by DHCP, but i have recently made it static ip, will this make a difference for Vonage?
Thanks
Justin
Read The Full Thread: Phone Only Rings Once Or Twice, Then Blank.
• 1. Location is Kenosha,WI
2. ISP...ERSNET, cable.
3. I lknow the DL speed
• Please post the technical details listed in the sticky message at the top of the
• K thanks, topic edited.
• Well, to start with, you don't seem to be getting anything like the download speed
• Ok...i'll look into this when i get time....thanks for the help, my internet is
• Some variation is normal, so those results aren't really out of line. They still
• Well after having a chat with the ISP things have gotten better, i can call out and
• Your losses still seem pretty high, but if you get good quality on the calls that
• Ok i'll be sure to do that in the morning tomorrow, thanks alot for the help steve.
• Well...i think i found out the reason, after long talks with my ISP i have discovered
fearis posted "Thanks for all you're help steve. I have talked to them and they have given us the" on 11/16/2006 |
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