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dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
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Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
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Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


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Vonage Thanks again everyone. I returned the returned the WRTP54G and got a LinkSys PAP2



Thanks again everyone. I returned the returned the WRTP54G and got a LinkSys PAP2 and it works!

In response to some who said it was already in use: Vonage mentioned they didn't even have the MAC in their database - they had no record of it, even one of it being used or in use. Plus Fry's typically labels the returned restocked boxes. Not that there could not be an error with Fry's not affixing a "It's been opened" restocking label, but the fact that they did not, along with the fact that several Vonage reps in several departments could not even find the MAC as ever even in the DB, led me to push harder for a softer, more customer friendly answer.

The PAP2 works nicely though so the problem is solved as far as I'm concerned.

If you have absolutely nothing better to do, below is an edited/abbreviated email thread with Vonage regarding this problem. The thread began after they took a work order after going through to several offices by phone on this issue:

ME: I just bought a Vonage / LinkSys WRTP54G-VR. Inside, the Vonage instructions tell me ...... Can you please setup your system to accept the above MAC address for my brand new LinkSys WRTP54G-VR which has Vonage logos all over, and which has a Vonage welcome kit inside? Please do not tell me to return it to the store. Please take the time to contact your CEO or LinkSys to find out why this is not working.

Vonage: Prospective Customer, Thank you for Contacting Customer Care. We understand from your email that you are unable to activate the device with our Vonage service. From our records, we see that the device is not a Vonage US device and we will request you to return the device to the retail store and get a device which is provisioned for Vonage US from one of our our affiliated retailers such as SAM's Club, RadioShack, Best Buy,
Circuit City, Staples, Fry's Electronics, Office Depot or CompUSA.

ME: The admin page for the LinkSys router says it is for Vonage. The boxes say Vonage. There is a welcome kit for Vonage. The model number on the device is WRTP54G-VR, which as I understand it, the -VR means Vonage ready. .... Why are you and LinkSys selling these boxes? Why doesn't anyone know why a customer like me buys this and you tell me it doesn't work with you service but it has your name all over the box and the software? Uggg!

Vonage: Dear Prospective Customer, Thank you for Contacting Customer Care. We understand from your email that you are unable to activate the device with our Vonage service. We recommend you to purchase the device from our affiliated retailers such as SAM's Club, RadioShack, Best Buy, Circuit City, Staples, Fry's Electronics, Office Depot or CompUSA. Make sure the device should be Vonage labeled. Once you get the device, Please get back with the WAN MAC address of the Vonage device (you can see on bottom of the device) to activate on your account.

ME: The device was purchased from Fry's Electronics. The admin page for the LinkSys router says it is for Vonage. The boxes say Vonage. There is a welcome kit for Vonage. The model number on the device is WRTP54G-VR, which as I understand it, the -VR means Vonage ready. How can LinkSys sell this router and you guys are telling me it's not provisioned for your service??? Can you call LinkSys can find out why they are selling boxes with your name on it? Why are you and LinkSys selling these boxes? Why doesn't anyone know why a customer like me buys this and you tell me it doesn't work with you service but it has your name all over the box and the software? Uggg!

Vonage: This is an auto response email message. Please do not respond. Thank you for your email. Due to the nature of your request we are forwarding your email to our second tier support team. Please allow up to 24 hours for a Customer Care agent to respond to your inquiry. Sincerely, Vonage Customer Care

*

The above is as far as it went. The last Vonage response was just received. I said the heck with it and picked up a PAP2. It works fine, but it will be interesting to see what the next tier says. You'd think I would have gotten to a higher tier earlier. I feel it was a VonageBot that was responding the whole time. You'll notice I took the liberty to cut and paste after a while. I hate it when support systems fails to use the information the cusotmer has already given.

Please note the above phone thread stems from a work order filed after not only explaining the above on the phone to several departments, but the final department heard all of the facts and filed the work order. You'll notice it was like starting all over again hence my frustration. Perhaps the next tier will start off with, "Why don't you go to a major retailer..." :)

Thanks again everyone.

end of message



Read The Full Thread:

New user signup fails with invalid MAC address error.


My new LinkSys WRTP54G-VR has Vonage logos all over it, and inside it has Vonage
Hi tea333, welcome to the forum. Where did you purchase this? Dan
Hi Dan, Thanks for the fast reply! I bought the LinkSys WRTP54G-VR at
Tom: I tend to think it is not the Vonage website that is having the issue here.
I'm not sure where your logic comes from. The activate process via the Vonage
It has been a long time since we last heard of this problem, but you need to have a
I did a Google search on this and one person had said this: This may be irrelevant
Tom, as Dan and Vonage has suggested to you, your easiest and only resolution to
Thanks all. I tried upper and lower case MAC. The admin web page for the
If Vonage didn't already have enough legal trouble, I'd try to wake them up on coming

tea333 posted "Thanks again everyone. I returned the returned the WRTP54G and got a LinkSys PAP2" on 04/01/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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