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Vonage Thankfully it's not making calls out of the blue but the problem I'm having as of



Thankfully it's not making calls out of the blue but the problem I'm having as of Friday evening is that any calls that come in to my Vonage number goes to my wife's cellphone (she's not even in my forward to setup and never has been!!). I'm away on business for 3 days and couldn't believe it when she told me.

Before I knew Vonage was having problems system wide, it was really blowing my mind. I thought maybe it was picking up the wireless phones in the house. I told her to power off her phone and let me call the number. When I did this I got a recording after a few rings saying the "Verizon customer dialed is not available" - that was the double-whammy....she's on T-Mobile. So where the call is going to, I have no idea.

Funny how the customer service number is not easily found on the website anymore like it used to be. I found the number through Yahoo on another website. I finally talked to someone at Vonage (and I don't think it was India either which surprised me!) who told me that someone previously had also the same problem and the number is not their forwarding number either. It's really screwy.

I'm told they hope to have it fixed by late tonight or sometime on Sunday morning. Let's hope so.

I really think Vonage is crumbling and with lawsuits, stocks not so great - I have a feeling they'll be going bye-bye in the not to distant future.

I've been with them for the last 2 years and have not experienced any major problems until this. Worked pretty good up until now.
:?



Read The Full Thread:

Phantom calls made by Vonage


I'm also in the Boston area and having this problem. Unfortunately, it was with
yeah i've been waiting for a call for about 3 hours. didn't realize the service
I'm having similar problems to others on the forum tonight (If I call my home from
I'm having the same issue in Southern California. I'm even getting phantom phone
i'm getting phantham calls as well. my cell # is showing up on my vonage line and
I called wife and snapped at her because I thought she was sitting on her phone or
Yiikes! I started receiving phantom calls from my sister. First on my Vonage line
Im on Long Island NY and Ive been having the same problem. I pulled the wire to the
Same problem here on Long Island (631). Not that location matters really... I
Yeah, having the same problem in State College, PA. Receiving phantom calls

Andymac posted "Thankfully it's not making calls out of the blue but the problem I'm having as of" on 12/15/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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