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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone



Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone (Callvantage) service to the Vonage I-net service. Sorry I wasn't specific.
You can set up call forwarding to your virtual phone (Vonage) number from AT&T, but for six weeks, AT&T tech support could not get their automatic message off the phone line and their web interface was not working to do it. AT&T's message says in an hysterical tone "We are trying to reach your party" several times and then shrilly says "please press 'one' at any time...to leave a message. We are trying..." In the background and at the same time, was running my personal message. In most cases, the forwarding took so long, or the messages were so confusing, callers often hung up or left confusing messages themselves. Finally, tech support at AT&T (Kansas City, where they seem to be the only support site that knows what they're doing) told me there is a way to avoid this (and leave off the dire message) by setting "all phones to ring" in call forwarding and admitted very few techs know this. As a customer, you would never have guessed this, either, as 'the solution'.
It's a one-year-long long history of uninformed techs and poor customer service at AT&T (SBC)- four routers later with the wrong software loaded by AT&T staff twice on two of them (discovered later by Kansas City TS), two additional poor Centillium routers (They have since discontinued them) that re-set themselves (and my wireless network) once a day - requiring a complete system re-set - another error admitted by AT&T's tech staff at Kansas City, uncontrollable white noise (not local wire interference or Comcast cable poor connectivity, as AT&T constantly averred, resulting in three Comcast site visits that found no Comcast problem) etc. that caused me to finally leave AT&T.
I've been nice to the AT&T and the Vonage people, too, but they've been unable to get this 'escalated' or any answers as to why this isn't working. They should be able to track the problem through XO Communications directly but they've been telling me they can't (or they don't know how). Vonage LNP says that XO is AT&T's agent. That's not true. [ u]XO Communications, - from what I now understand - is Vonage's agent[/u] for LNP.Vonage should be able to manage their agent's poor and/or non-performance. Vonage also tried to tell me I gave the wrong information to Vonage. That's not true. I gave them my complete 'service address'. I had no way of knowing Vonage staff had written it incorrectly. It iS true that Vonage should be able to confirm the complete and correct Service Address for any new customer independently. And Vonage should be able to do some internal QC to be sure they've done things correctly. It IS true that I didn't know that leaving my middle initial off my name would invalidate the transfer request for 20 days. But I had no way of knowing THAT except by reading forums like this one - and it's true that XO didn't ever inform Vonage there was a problem...and they still haven't......It IS true that Vonage LNP staff (who I understand from Vonage Customer Support, are sometimes contractors) didn't know the initial in my name was critical and/or they should have been able to check that immediately, not only after 20 days..................
If Vonage 'service' was as good as the hardware and software is, everything would be wonderful. For AT&T, it's a people AND technology problem that compounds the issues. For Vonage, it's an uninformed 'people/employee' problem and VERY POOR customer relations that undermines otherwise fine technology. Because of the good technology, I'd like to stay with Vonage.... but - wait a minute - I'm not really 'with' Vonage............. :oops:
And::............ I speak far too soon. I haven't been able to 'leave' AT&T............. :roll:
Since that part is not a Vonage issue, I didn't mention the ALL details of that part of the story.... even THIS time ! :eek:



Read The Full Thread:

NON-TRANSFER and customer victimization


March 9, 2006 Letter of Authorization (LOA) Received March 9, 2006 Transfer
You wrote, I need this phone number for my business. Clients are asking what's

Margo posted "Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone" on 05/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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