Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone



Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone (Callvantage) service to the Vonage I-net service. Sorry I wasn't specific.
You can set up call forwarding to your virtual phone (Vonage) number from AT&T, but for six weeks, AT&T tech support could not get their automatic message off the phone line and their web interface was not working to do it. AT&T's message says in an hysterical tone "We are trying to reach your party" several times and then shrilly says "please press 'one' at any time...to leave a message. We are trying..." In the background and at the same time, was running my personal message. In most cases, the forwarding took so long, or the messages were so confusing, callers often hung up or left confusing messages themselves. Finally, tech support at AT&T (Kansas City, where they seem to be the only support site that knows what they're doing) told me there is a way to avoid this (and leave off the dire message) by setting "all phones to ring" in call forwarding and admitted very few techs know this. As a customer, you would never have guessed this, either, as 'the solution'.
It's a one-year-long long history of uninformed techs and poor customer service at AT&T (SBC)- four routers later with the wrong software loaded by AT&T staff twice on two of them (discovered later by Kansas City TS), two additional poor Centillium routers (They have since discontinued them) that re-set themselves (and my wireless network) once a day - requiring a complete system re-set - another error admitted by AT&T's tech staff at Kansas City, uncontrollable white noise (not local wire interference or Comcast cable poor connectivity, as AT&T constantly averred, resulting in three Comcast site visits that found no Comcast problem) etc. that caused me to finally leave AT&T.
I've been nice to the AT&T and the Vonage people, too, but they've been unable to get this 'escalated' or any answers as to why this isn't working. They should be able to track the problem through XO Communications directly but they've been telling me they can't (or they don't know how). Vonage LNP says that XO is AT&T's agent. That's not true. [ u]XO Communications, - from what I now understand - is Vonage's agent[/u] for LNP.Vonage should be able to manage their agent's poor and/or non-performance. Vonage also tried to tell me I gave the wrong information to Vonage. That's not true. I gave them my complete 'service address'. I had no way of knowing Vonage staff had written it incorrectly. It iS true that Vonage should be able to confirm the complete and correct Service Address for any new customer independently. And Vonage should be able to do some internal QC to be sure they've done things correctly. It IS true that I didn't know that leaving my middle initial off my name would invalidate the transfer request for 20 days. But I had no way of knowing THAT except by reading forums like this one - and it's true that XO didn't ever inform Vonage there was a problem...and they still haven't......It IS true that Vonage LNP staff (who I understand from Vonage Customer Support, are sometimes contractors) didn't know the initial in my name was critical and/or they should have been able to check that immediately, not only after 20 days..................
If Vonage 'service' was as good as the hardware and software is, everything would be wonderful. For AT&T, it's a people AND technology problem that compounds the issues. For Vonage, it's an uninformed 'people/employee' problem and VERY POOR customer relations that undermines otherwise fine technology. Because of the good technology, I'd like to stay with Vonage.... but - wait a minute - I'm not really 'with' Vonage............. :oops:
And::............ I speak far too soon. I haven't been able to 'leave' AT&T............. :roll:
Since that part is not a Vonage issue, I didn't mention the ALL details of that part of the story.... even THIS time ! :eek:



Read The Full Thread:

NON-TRANSFER and customer victimization


March 9, 2006 Letter of Authorization (LOA) Received March 9, 2006 Transfer
You wrote, I need this phone number for my business. Clients are asking what's

Margo posted "Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone" on 05/12/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Ravin
New Today 1
Yesterday 9
Total 99045

Who Is On Site
Visitors 101
Members 1
Total 102


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.99
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.64 Seconds and 583 Pages In The Last 60 Seconds
The Vonage VoIP Forum