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What is the main
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Seems like a
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Hello, It's
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Hi all We have
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Vonage Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone

Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone (Callvantage) service to the Vonage I-net service. Sorry I wasn't specific.
You can set up call forwarding to your virtual phone (Vonage) number from AT&T, but for six weeks, AT&T tech support could not get their automatic message off the phone line and their web interface was not working to do it. AT&T's message says in an hysterical tone "We are trying to reach your party" several times and then shrilly says "please press 'one' at any leave a message. We are trying..." In the background and at the same time, was running my personal message. In most cases, the forwarding took so long, or the messages were so confusing, callers often hung up or left confusing messages themselves. Finally, tech support at AT&T (Kansas City, where they seem to be the only support site that knows what they're doing) told me there is a way to avoid this (and leave off the dire message) by setting "all phones to ring" in call forwarding and admitted very few techs know this. As a customer, you would never have guessed this, either, as 'the solution'.
It's a one-year-long long history of uninformed techs and poor customer service at AT&T (SBC)- four routers later with the wrong software loaded by AT&T staff twice on two of them (discovered later by Kansas City TS), two additional poor Centillium routers (They have since discontinued them) that re-set themselves (and my wireless network) once a day - requiring a complete system re-set - another error admitted by AT&T's tech staff at Kansas City, uncontrollable white noise (not local wire interference or Comcast cable poor connectivity, as AT&T constantly averred, resulting in three Comcast site visits that found no Comcast problem) etc. that caused me to finally leave AT&T.
I've been nice to the AT&T and the Vonage people, too, but they've been unable to get this 'escalated' or any answers as to why this isn't working. They should be able to track the problem through XO Communications directly but they've been telling me they can't (or they don't know how). Vonage LNP says that XO is AT&T's agent. That's not true. [ u]XO Communications, - from what I now understand - is Vonage's agent[/u] for LNP.Vonage should be able to manage their agent's poor and/or non-performance. Vonage also tried to tell me I gave the wrong information to Vonage. That's not true. I gave them my complete 'service address'. I had no way of knowing Vonage staff had written it incorrectly. It iS true that Vonage should be able to confirm the complete and correct Service Address for any new customer independently. And Vonage should be able to do some internal QC to be sure they've done things correctly. It IS true that I didn't know that leaving my middle initial off my name would invalidate the transfer request for 20 days. But I had no way of knowing THAT except by reading forums like this one - and it's true that XO didn't ever inform Vonage there was a problem...and they still haven't......It IS true that Vonage LNP staff (who I understand from Vonage Customer Support, are sometimes contractors) didn't know the initial in my name was critical and/or they should have been able to check that immediately, not only after 20 days..................
If Vonage 'service' was as good as the hardware and software is, everything would be wonderful. For AT&T, it's a people AND technology problem that compounds the issues. For Vonage, it's an uninformed 'people/employee' problem and VERY POOR customer relations that undermines otherwise fine technology. Because of the good technology, I'd like to stay with Vonage.... but - wait a minute - I'm not really 'with' Vonage............. :oops:
And::............ I speak far too soon. I haven't been able to 'leave' AT&T............. :roll:
Since that part is not a Vonage issue, I didn't mention the ALL details of that part of the story.... even THIS time ! :eek:

Read The Full Thread:

NON-TRANSFER and customer victimization

March 9, 2006 Letter of Authorization (LOA) Received March 9, 2006 Transfer
You wrote, I need this phone number for my business. Clients are asking what's

Margo posted "Thank you for the reply, Bernie. This is a transfer from an AT&T Internet Phone" on 05/12/2006

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