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Vonage Thank you for contacting Customer Care.
In regards to your email, please
Thank you for contacting Customer Care.
In regards to your email, please provide us with any proof that you have that a Vonage employee has sold your email address to spammers.
...
Sincerely,
Craig
E-Support Specialist
Vonage Customer Care
-
Dear Craig,
When I am asked by a corporation to provide an email
address I give each a different email address.
Since I own the [domain name not posted to forum] yyy.com domain it is easy to
alias all of these names into one inbox.
For example Geico might be given "GeicoEmail@yyy.com",
Sears could be SearsInfo@yyy.com" etc.
This also allows tracking of phishing schemes - by
checking if the "to" address matches the company named
in the email.
The e-mail address "VonageSpam@yyy.com" was
provided only to Vonage through your sign up web-site,
many years ago. I have **never** given that email address
to any other person or corporation, nor ever used it
as a reply-to address nor cc-ed anyone on an email using
that address, nor metioned it in any e-mail (until today).
I do receive various useful e-mails from you using that
name (like "voice message waiting" and billing info).
Recently I received two unsolicited e-mails addressed
to VonageSpam@yyy.com
All the possible explanations are:
a) There is a trojan horse on my PC,
b) My incoming e-mail server is compromised,
c) My ISP is skimming e-mail addresses from content,
d) You have sold your e-mail list
e) Someone has hacked your database.
a, b and c are physically unlikely, and would not account
for **only your** e-mail address being used - why am I
not getting junk e-mails from all the other companies that
I have given unique email addresses to?
I hope you are very concerned about d and e.
Do you store my credit card info in the same database
that you stored my email address in?
I have attached the spam so you can check the (maybe spoofed)
headers if you want to.
Craig, please forward this info to someone who has a second
name or a phone number and who can take some action on this.
Thank you,
Read The Full Thread: Customer getting Spam email from Vonage-only address
• NateHoy,
FYI the headers were... [ with my domain replaced with yyy or I'll be
• Like you, I own my own domain (several of them in fact).
Like you, I create unique
• I just dumped Vonage. I've been with them since Date: Wed, 3 Sep 2003 02:56:13 +0000
• Interesting. The originating IP address you posted in the headers lists from
• I think this is probably more likely. Most people just use one email address that's
• I realize that is quite possible, but there are other ways for that address to have
• Now how exactly do you know that? Do you have some type of super human sensory power?
• Just for historical purposes, the concept of Vonage selling email addresses
• I think this is probably more likely. Most people just use one email address that's
JohnnyB posted "Thank you for contacting Customer Care.
In regards to your email, please" on 12/12/2006 |
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