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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage Texas Vonage suit: here’s what Vonage is “guilty” of -Posted by Russell Shaw



Texas Vonage suit: here’s what Vonage is “guilty” of
-Posted by Russell Shaw @ 11:07 am

General
In my last post I described the lawsuit filed against Vonage by Texas Attorney GeneralGreg Abbott. The suit claims that Vonage is being vague about the fact that users are not being adequately told on sign-up that they must go through a separate sign-up procedure to obtain Vonage’s free 911 service.

In my opinion, the only transgression Vonage is guilty of is mediocre information presentation due to site content and related usability issues.

There are six such issues, which I identify below.

To form an opinion, I decided I needed to assess where within the sign-up procedure the 911 issue is first presented to customers. So to do so, I went through part of the Vonage sign-up process.

The first screen (also the Vonage homepage) has several icons that when clicked, lead to specific pages about the offer.

The second screen has information about the offer you clicked on. Toward the bottom of the page, a seven-item Q&A appears. The sixth question reads:

"Does Vonage offer a 911 Dialing emergency type of dialing service?
"Yes. Click here to learn more."

Clicking "here" takes you to an information page that in my judgment, clearly describes what you need to do to activate 911 service. There’s also a non-technical explanation of how the calls are routed to Public SafetyAnswering Points - and not emergency dispatchers. The fact that the address identification of the caller is limited to the address on file for the Vonage account is also explained.

If you happened to not notice the documentation about "911," notice is also given further into the sign-up process. It’s on the "Tell Us About Yourself" page, directly below the shipping address.

I’ve looked over this information as presented on these screens. Vonage can do a better job of articulating these 911 issues.


Here are my suggestions for how Vonage can improve the information about 911 calling on its site:

On the main page for each offer, have a pop-up with a clickable link to a 911 services information page. Sure, some pop-up blockers will "catch" this feature, but enough people will see it to make a difference.
On the same page, elevate the 911 question from the sixth of seven such questions to a bit more prominent a place- say the second or third question asked.
On the Tell Us About Yourself page, relocate the "911 Notification" box to a more visually prominent place on the page. Right now it is near the bottom of the page, between Enter Your Shipping Address and Terms and Conditions. My main issue with this placement is that when you have either of these boxes displaying in your browser,you do not see the "911 Notification" box. Someone in a hurry to fill out all this information could rapidly scroll down to the Terms and Conditions at the bottom of the page and miss "911 Notification" entirely.
For that matter, rename "911 Notification." To me, the term "notification" sounds like memo language. How about "911 Service Limitations?"
Shorten the Terms and Conditions. How many people read these documents thoroughly? One suggestion: extract the "Emergency Services- 911 Dialing" language and build it into a second Terms and Conditions document each potential subscriber must agree to.
Finally, provide more info on the nature of 911 over Voip- how it works, the limitations, the difference between 911 and E-911, and your alternatives. Offer this extra info in a PDF for those who feel they need to know as much about this issue before they sign up.
http://blogs.zdnet.com/ip-telephony/index.php?p=308



Read The Full Thread:

Texas suing Vonage over 911 calls


State to sue Net phone company 11:21 PM CST on Monday, March 21, 2005 By
http://www.vonage-forum.com/911.html I encourage everyone to do it -
Sprry, but upon signing up for vonage there are numerous emails and pages you will
According to the article, the AG's argument is that cases of failed 911 attempts
Terms of Service - The 911 Dialing part is about 2 pages long, but here basically
The cases of people trying to dial 911 when they have not activated it with Vonage
I suspect that the case will result in Vonage being forced to put a sticker on the
In 1900 only 10.7 percent of the public could not read or write a simple message.
This forum doesn't seem to be accessible right now. "Module is not active". Cheers
http://www.vonage-forum.com/911.html I encourage everyone to do it -

LuisPR posted "Texas Vonage suit: here’s what Vonage is “guilty” of -Posted by Russell Shaw" on 03/22/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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