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Vonage Takeda, I know EXACTLY what you're talking about, however I'm on Comcast



Takeda,

I know EXACTLY what you're talking about, however I'm on Comcast and up in Maryland. I had to call Vonage several times and they changed me from one proxy server to another and then finally off of their proxy servers and on a "real" server. This changed seemd to help, however, I still had problems now and then. My problems were whenever I called anyone (800 number, long distance, local whatever) my outbound audio would be real broken and choppy and almost completely non-understandable. It would vary too, not always be. Whenever someone would call me, my outbound audio would be just fine. Very strange if you ask me! I was running the standard 6M down and 384K up for my bandwidth. Well, since 1 Dec I upgraded to Comcast's 8M down and 768K up (for $10 extra a month - they're goes my wonderful Vonage savings) and I haven't had the choppy, broken outbound audio problem since (aside from the normal Voip pops we all get). Here's the kicker, for the past 2 months with my old configuration (6M/384K) I never had a problem with either inbound or outbound calls. My problem came clear out of the blue. At first I thought it was a conspiracy by Comcast to sabotage my Voip line especially since they are just now starting to roll out their new Voip service, however, after speaking with a Comcast tech support rep for over an hour, I was convinced they weren't causing my problems and that something must be wrong on Vonage's end.

Bottom line, since the speed increase, my problems have gone away. So maybe, that is the fix. But it still doesn't make any since that all this time before I was fine with the "lower" speeds. Anyways, I hope my experience helps you and anyone else out there with this problem.



Read The Full Thread:

Poor Service in NC (area code 919)


Is anybody else in NC experiencing poor service (sound quality, dropped outgoing
You might want to post some trace routes for your ISP and run some of the VOIP tests.
Thank you for the suggestion, but I have done all of that. I've run the Speakeasy
Did you try cloning your mac address on your cable router? There have been rumors
The problems are random, so I don't think this is the case. I think that Vonage has
Did you try cloning your mac address on your cable router? There have been rumors
1. Your location Durham, NC 2. Your ISP name and type (cable, DSL, wireless
Takeda, After you run the test at testyourvoip.com could you click the button
Trowski, I didn't see anything from testyourvoip in that format. Just a couple
Takeda, After you run the test at testyourvoip.com could you click the button

Mr_Sorento posted "Takeda, I know EXACTLY what you're talking about, however I'm on Comcast" on 12/08/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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