Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Summary: * New account opened and device order placed w/ overnight shipping.



Summary:

* New account opened and device order placed w/ overnight shipping. Account is set up but device never shipped (verified with shipper).
* Order # 2 placed (overnight requested, 2 day entered by CSR) - device still has not shipped (verified with shipper).
* Numerous calls and emails and still no resolution

Hello,

I've been a Vonage customer for several years. I've never had a single issue with vonage...until I started a NEW account for my mother. Since then it has been a nightmare of poor customer service, empty promises, blatant lies, etc.

My mother moved to a new home in a new state ~ through no fault of her own her phone service was not active. Not a problem says I ~ we'll get you set up with Vonage instead. On 5/7 I called Vonage customer service to see where I could find the nearest store selling the retail kits. The sales person assured me the best route would be to place the order online ~ that way I could avoid the set up fee, get a month free, etc. I was offered overnight shipping for $19.95 and was assured by the CSR the order would be shipped Monday 5/8, arriving Tuesday 5/9. As I was going to be in town for a couple of days (I actually live 420 miles north of where my mother moved) I was fine with this idea...she could use my cell phone while I was down there.

By the time I left Tuesday afternoon the device had not arrived. I called Vonage and spoke with a CSR (it took two tries to get someone who's English was clear enough for me to understand). Per the CSR the device was shipped and it should arrive later that evening or the following day. He could not give me a tracking number as the system was 'slow'. I tried the 'track your oder' link on the Vonage website ~ which directed me to the DHL website. DHL had no record of my order...or any order from Vonage being shipped to my mother's zip code for that matter. I followed up Wednesday when the device never arrived. Thursday, still no device. I spent over an hour and 35 minutes speaking to reps. On 5/10 (Wednesday) I spoke with a woman who placed another order for a device. That order still has not arrived as of 5/12 and it is still showing processing. I almost died when she suggested I go to a store and pick up a retail kit (this after explaining the entire story...including the fact I was 420 miles away from my mother at this point). I did verfiy the devices were in stock...the csrs could not offer any reason as to why they weren't shipping (all necessary charges already went through on my credit card).

As it stands I have two orders for devices, no device shipped as of yet. I've received credit toward my shipping...but that does not solve the problem of my mother being in the middle of NoWhere without a phone.

What other recourse do I have? If I purchase a retail kit for my mother and ship it at my own expense will I have to pay a set up fee (she already has an active account...just no device with which to utilize the service)? Will I still be eligible for the rebate for the device if the account was set up PRIOR to the purchase?


update : I received a response from Vonage customer service that completely ignored the details of my complaint. The CSR cites the 2nd order, apparently thinking this is the solution I am looking for (even though I mentioned this order in my emails). No tracking number is provided for either order despite my requests. DHL still has no record of a shipment originating from Vonage going to this zip code. No device has been received.

On 5/12/06, Vonage DigitalVoice Customer Care <customercare@vonage.com> wrote:
> xxxx xxxx
> xxxxxxxxx
> 1 xxx xxx xxxx
> xxxx@xxx.xxx
>
> Dear xxxx xxxx,
> Thank you for contacting customer care.
> In response to your email, I am sorry for the delay in our
> response.
>
> A new order has been provisioned as May 11, 2006.
> Delivery Method: DHL 2-Day (shipment originated in US)
>
> Order Number: xxxxxxxx
>
> May 11, 2006 Processing order VT1005RB Device
>
> Shipping and Handling has been credited to the account in the amount
> (19.95). We sincerely apologize for any inconvenience this may cause.
>
> Thank you for considering Vonage for all your communication
> needs and I do hope that I have answered your questions. Do
> not hesitate to contact us if you need further assistance.
> Vonage Customer Care
> 1-VONAGE-HELP
> 1-866-243-4357
>
> Isaiah
> ADV SERVICE
> Tier2 Technical Support
>



Read The Full Thread:

Device ordered 2x''s, none shipped, no help from CSR''s


Yes, their shipping track record leaves a lot to be desired. Suggestion: buy your
That's nothing, they've charged me numerous times before for exchanging "the
Go for the jugguler, ERT, Executive Response Team. I don't know the number but

creepigurl posted "Summary: * New account opened and device order placed w/ overnight shipping." on 05/12/2006

Vonage Service Plans


Vonage VoIP Members
Members List Members
New Kevingrarl
New Today 8
Yesterday 5
Total 98994

Who Is On Site
Visitors 112
Members 0
Total 112


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.57
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.68 Seconds and 462 Pages In The Last 60 Seconds
The Vonage VoIP Forum