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Vonage Strange. I had to call tech support today for a problem I've been having. Had to
Strange. I had to call tech support today for a problem I've been having. Had to wait maybe 5 minutes on hold before I got a tech on the line. Not bad if you ask me, considering how fast Vonage is growing. The other day I did have to wait on the line for 30 minutes, and i think it wouldn't hurt if Vonage upgraded their call center a bit and hired some more customer service reps... But overall I am satisfied with Vonage. Much better than SBC's crappy service and rediculous rates. Being able to talk unlimited hours and having no worries about LD charges for only 27 bucks a month with tons of features (CallerID, call waiting, forwarding, voicemail, etc etc) is the best investment I have ever made.
Two things Vonage needs to do, though:
1. Add a CALL FILTERING feature where I can login to my account manager on the website and put in phone numbers of people I DONT want to call me. What I'm looking for is, if I put a # on my "blocked call" list, that person wont even get a ring, but a recording saying "this line has been disconnected" (or something to that effect). PLEASE Vonage, ADD THIS FEATURE and I will be a happy camper. I have a few phone numbers I'd just LOVE to block...
2. The voicemail section on the online account manager is way too limited. Give me the ability to set different messages (and message scheduling) on the website...
hopefully Vonage is working on such features. And I do hope Vonage monitors this forum, so they can see what their customers want! :)
RK
Read The Full Thread: Can''t reach support - anyone from Vonage here?
• Online inquiries are ignored, phone calls drop. Tried to get a number that someone
• If you read the bottom this is not a Offical Vonage Forum , so most likely you not
• I know... but if the official ways don't work, doesn't hurt to try the unofficial
RainKing posted "Strange. I had to call tech support today for a problem I've been having. Had to" on 11/08/2004 |
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