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Vonage Steve, thanks for responding. 99% of the time when I lose Vonage service it is because
Steve, thanks for responding. 99% of the time when I lose Vonage service it is because my cable internet is down. (Cable light on my cable modem either goes out or flashes indicating loss of service.)
When I suspect that my cable is NOT the problem, I remove the VT2142 from the equation and immediately I'm able to get back online. However that's only happened once or twice that the problem lied with Vonage and not with Cox Cable. (Today was one such problem, hence why I posted.)
I was under the assumption that even if the Vonage phone service went out, I'd still have internet access.
In answer to your questions, if the problem is with my cable provider, then no, rebooting everything usually does not solve the problem. Only a call to my cable company does. Which they tell me that, yes, there's a service outage in my area, and there's no time frame for repair.
If and only if the problem lies with Vonage, like it did today, removing the VT2142 from the setup solves the problem and gets me back online.
There have been times that I've removed the Hawking HBB1 and that seemed to assist in faster re-acquisition of the signal to the Vonage box, but I don't know why it did.
Whenever I notice a serious delay in the internet responding, I always check my upload and download speeds. However as I've said previously, there are only two times when the internet is not available to me. Either Cox is having problems and my Cable light is blinking on my modem, OR I lose my Phone 1 light and the Power light on the VT2142 blinks indicating loss of service.
Any help anyone can give me as to how I can keep connected to the internet without removing the Vonage box when Vonage servers are down, is greatly appreciated.
Read The Full Thread: When Vonage Is Down, I Can''t Connect To The Internet
• Hi Everyone,
I have a problem in that when my Vonage service goes down, but
• Your test results look fine. I suspect that Vonage isn't technically down when
• When things drop, can you get service back immediately by re-booting everything?
• To be crystal clear on my procedures when I suspect Vonage or my internet goes down,
• OK. Sounds good.
That's absolutely correct. Vonage servers being down should
• Not sure if this will help but it solved all of my strange unexplained issues. What
• Thanks Steve. It looks as if perhaps my VT2142 is acting up and perhaps it is best
• If I may ask, what strange, unexplained issues were you having that removing the
• Hi Thomas,
Prior to dumping the Hawking HBB1 I was constantly having to reboot
tmbeem posted "Steve, thanks for responding. 99% of the time when I lose Vonage service it is because" on 07/15/2007 |
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