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Vonage Steve,
Thank you. Being new to this particular forum, I guess I am really not
Steve,
Thank you. Being new to this particular forum, I guess I am really not familiar with the regulars and have really had no experience other than this. I do appreciate your input.
As far as a response, I received one from Vonage Customer Care. Due to the confidential and proprietary nature of the message which I will respect, I am not going to post it here. I will say that I do not expect much in the form of a remedy to my particular grievance. It has been taken as a suggestion to be passed on to the development team which I imagine they get all of the time. How or if that will fit into a development cycle in the near term is something that we probably shouldn't hold our breaths for.
Nate,
Thank you for your response. I would agree completely with what you have to say. Your points are very valid and I suppose that I should look at it the way that you are.
I do wish that they could incorporate this kind of program at the retail level. In all honesty, they do not really even need those links. They could just have a spot to enter in a referral phone number regardless of where the customer enrolls, they could very easily link the referral to the account receiving the credit. If it is just a matter of them being concerned about reversing a credit due to early termination of an account, this would very easily eliminate this concern. Maybe they could do a lesser credit at the retail level or whatever. I really do think that this type of incentive program is a very good approach at marketing and could probably still be viable should Vonage decide to correct these type of flaws that are inherent in the current program. As is, they are certainly risking pissing off their existing customers as was the case with me. The amount of money is really not that much. It is the principle of things compounded by how I was made to feel by customer service in the manner in which they responded to my grievances.
Read The Full Thread: Vonage Referral Program
• I would just like to share an experience that I recently had with Vonage involving
• I would like to add that I am seeking resolution to what I truly perceive as a problem.
• Try Emailing a copy of this post to Customer Support using the forum link (menu,
• "Try Emailing a copy of this post to Customer Support using the forum link (menu,
• I didn't respond to the poll either way for 2 reasons. First, I told my friend that
• Sorry for making that assumption about the poll.
I take the good and the bad,
• I find it difficult to believe that there are not more people out there that have
• I don't think it's that, but the people here in the forum really can't do much about
• In my opinion the entire referral program is already fatally flawed by one simple
TomF posted "Steve,
Thank you. Being new to this particular forum, I guess I am really not" on 10/02/2006 |
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