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Vonage Sorry to hear of your troubles. I signed up in July 2005, also availing myself



Sorry to hear of your troubles.

I signed up in July 2005, also availing myself of the $100 "G for Free" rebate and a couple of other Circuit City rebates that made the router free. I hold neither a Masters nor tenure, only a lowly Bachelors.

In my case, the rebate checks were all received in a timely fashion, about 8 weeks after filing them, and the $100 rebate check was received in November (given that they said I had to wait 90 days from retail activation, then up to 8 weeks, I'd even go as far as to call that rebate check "early").

The rebates were complex. No argument there.

There were three of them in my case, to turn my inflated $135 purchase cost into a "free" deal. To my recollection, there was one ($20 from Linksys) that needed to be filed within 30 days. Another ($15 from Circuit City) needed to be filed in 15 days. The big one ($100 from Vonage) needed to be filed after 30 days of retail activation, but within 60 days of purchase (meaning you wanted to get that retail activation done quickly, lest your window of opportunity close off too fast). I sent it, and my old router, out on day 35 after my retail activation.

In their defense, there is a valid reason for this complexity. They didn't want people filing for rebates, then taking advantage of the 30-day money back guarantee and complaining that their routers were not being returned to them. The way they designed it, you had a good opportunity to try things out before you gave up your old router.

I'd call the cancelation line (call CS and follow the prompts to cancel your line), and speak with a customer retention rep. Obviously, the old rule of being polite but firm applies. You may yet get satisfaction from them on your rebate.



Read The Full Thread:

Rebate Shell Game


I read before I signed up that the rebate offers were riddled with directions designed
Hmmm. Somthing's up here. The rep told me that since my rebate app and the modem
My recollection of the exact terms may not be perfect. But I do recall that the date
I did call and stated my case (again). This time it was reviewed by a supervisor
Good news! Best of luck.

NateHoy posted "Sorry to hear of your troubles. I signed up in July 2005, also availing myself" on 01/10/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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