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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Sorry, but they most certainly do. Ask them a question or describe a problem and

Sorry, but they most certainly do. Ask them a question or describe a problem and they look it up and give the canned response (or direct you through canned procedures). When they find no canned response or the canned responses and procedures don't work, they pass you to level 2.

This is how most, if not all, outsourced helpdesks work. It's flowchart style support. I've trained helpdesk staffs and developed helpdesk solutions for over 15 years and am quite familiar with it.

I'm not saying it's always word-by-word script reading - but they are limited to what is contained in the developed responses (especially if their English isn't very good). And certainly some who have been doing the job for a while will know the canned responses without looking them up.

It's easy to tell this too. Just ask for a technical explanation of something they tell you. You don't get one - unless it's also canned.

Like I said though, this is no different from any other outsourced solution - but that's why I hate them. In-house is always better (though arguably more expensive for the company).

Being familiar with what they go through, I do feel bad for the front-line phone reps and never give them an attitude. Level 2, however, will get serious attitude when they can't or won't help - which has happened multiple times for me already. Level 2 people should be better trained and have an actual understanding of technology in general.

When I have to explain how a print server device works to a level 2 tech and when they cannot explain why resetting a modem and router is necessary to troubleshoot a separate device, they suck. Plain and simple. I'm sure there must be some people there who truly know their stuff, but after weeks of calls I sure haven't spoken with them.

Hopefully, as has been said previously in this thread, Vonage will someday spend their money on providing proper customer support rather than misleading advertising.

Read The Full Thread:


We have had problems with VONAGE since we got it 6 months ago. This is absolutely
Why would you find it desirable to offend the people here? This isn't a Vonage owned
Vonage can only vouch for their service - not your ISP. If your ISP has problems,
On that issue, I have some sympathy for Ncc's viewpoint. Vonage indicates in their
I quote,"We have had problems with VONAGE since we got it 6 months ago. This is absolutely
We can't fix stupid... and it sounds like you have more of that then anything else.
I feel for ya, I went thru all that also in my first ......over six months.. and Customer
You're an idiot for posting twice to defeat the word filter. This is an independant
Having dealt with Vonage customer service many times over the past 6 weeks, I too
See that's the downfall in the original post. Hasn't read the disclaimer at the

0Voltage posted "Sorry, but they most certainly do. Ask them a question or describe a problem and" on 12/29/2006

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