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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 04:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 01:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 12:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 13:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 05:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 07:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
...
In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11


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Vonage Sorry about the subject line, but that's what the request is. I want a better resource



Sorry about the subject line, but that's what the request is. I want a better resource than the current help desk at Vonage.

I can live with the fact that the Vonage system is not fallible. Neither is the local phone company. My phone service was not very good with the POTS. Vonage was/is an improvement. I don't expect to have to repeat myself to a help desk person eight or nine times to get help. There's no cumulative trouble call being created when you call their help desk. The tech just starts from scratch each time you call. That's not right. The techs should be able to look at a trouble call log and see the history for the account. That would be a better way to ensure high customer service.

I could go to the local Staples and buy a new router and have the MAC changed on the service. But the stores only stock the more costly wireless router/adapters, so I'd be stuck with paying and extra $40 for features I don't need.

One thing that strikes me as funny. The techs always insist that you call from the router, so they can walk you through the troubleshooting steps. How is one supposed to do that if you don't have a phone working?

I've had an UPS on the equipment since day one. I've been through several power outages with this system in place. The router always came back to life. Last time the power came back up, the router didn't recover.

Enough carping. I'm going to try to use my cell phone one more time with the help desk. If this doesn't work this time, I may be calling customer support to cancel my account. That might get me a new router.



Read The Full Thread:

Need an alternative to Vonage help desk


I'm on my seventh call to the technical help desk about my Linksys RT31P2 router.
Try reposting with a better subject line. "The Subject Line Is Important.
Vonage is a good and cheaper alternative to the usual landline telephone service,
If all else fails, call the customer service number, and follow the prompts to
yah. I can't access voicemail. I am not calling customer service or ts :) I have
Well, ninth time was a charm. I got a tech who actually found my call log and read
What happened?
Well, my wife called the customer service folks a couple of times (From the new
Ahh, that sounds like what the problem is with MY router. It blinks like yours and

mrkafel posted "Sorry about the subject line, but that's what the request is. I want a better resource" on 01/25/2006

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