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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Somebody gave me a direct line to Tier 3 support. Spend 20 minutes on the phone with





Somebody gave me a direct line to Tier 3 support. Spend 20 minutes on the phone with them to get bumped up to the "Management Queue"

Got an email on Monday asking for my router model. DGL-4300.
Got an email on Wednesday saying "Please change the phone you for Caller ID or remove the Caller ID box that you might be using and let me know your results."
Got another email on Thursday saying "At this time we can not support all phone for Caller ID. Please try another phone that has Caller ID and let me know your results." I replied asking for a list of compatible phones.
Got an email today saying "We apologize for any delay in responding to you. Currently we notice that the name and phone numbers are being displayed correctly on the call log. Kindly log on to your web account to make sure you are able to see all the numbers and name of incoming calls.
If possible try connecting a different caller ID to your phone. If issue still persists with a different caller ID kindly reply back to this email for further assistance."

So basically a phone that I paid $120 for 2 years ago isn't supported?

I wish Vonage would have stated up front that their service is not compatible with all phones.

So now I will have to shell out another $120 for a comparible phone in order to use Vonage which I switched to in order to "save money".

I can't believe how long it took them to come to this conclusion. It's been 26 days since I first reported the problem. I've called tech support twice. Called Tier 3 directly once. Sent 6 emails to Vonage. What a waste of my time and theirs.



Read The Full Thread:

Caller ID functioning incorrectly since switching to Vonage


Ever since I activated my Vonage service, whenever I receive a call on my vonage
This will probably require a call to customer service. There are usually some
Well an unsuccessfull phone call to support and a couple emails to support gets
Nothing yet. <sigh>
Have you tried using the forum's contact page for Email? We're told that gets special
Vonage's caller id includes the 1 when it is sent to your phone. A lot of services,
Vonage Canada must have better tech support seems lately when I call I am getting
It's a SONY SPP-A9276 msrp $199.95 http://www.sel.sony.com/SEL/consumer/ss5/office/telecomproduc
Thing is, as far as I know (please correct me if I am Wrong), Caller ID is not standardized,

Neufusion posted "Somebody gave me a direct line to Tier 3 support. Spend 20 minutes on the phone with" on 03/30/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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