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In The Forum:
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Topic:
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In The Forum:
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On Feb 15, 2017 at 21:16:51


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Vonage Some (hopefully) good news. Spent several hours on the phone with various reps.



Some (hopefully) good news. Spent several hours on the phone with various reps. They all parroted the same story until I spoke with Paul. He dug in and told me the real problem was that I listed SBC as my carrier and SBC said my landline number was not theirs to transfer. I advised that, originally, my provider was Ameritech and they were bought out by SBC. My monthly phone bills are from SBC and that is who I pay. Paul believes that was/is the problem. He has attempted to correct it and said I should receive an email in 24 to 48 hours advising me that my request is moving forward. He listed the SBC/Ameritech thing on my LOA in the hopes that it will now move forward.

So, the truth was not originally told to me. Rather, the reps said my particular part of the City was not served and I had to wait until it was. Baloney!

We need more "Paul's" who seem to truly care.

Paul, if you read this forum, thank you.

ajay



Read The Full Thread:

Out of footprint?


This is a new one for me. Found out recently my area code and city (309 - Peoria) were
Seems like it. See my post "Lost a month." I think if they say you can get you
Did you ask for a refund?

ajay posted "Some (hopefully) good news. Spent several hours on the phone with various reps." on 06/21/2005

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