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Vonage Some good news I think. I received the following email from Vonage Customer Care



Some good news I think. I received the following email from Vonage Customer Care where they promise to credit me with the amount of the new Linksys router upon receipt of my old faulty PAP2.

Dear Xxxxx Xxxxxxxx,

Thank you for contacting Customer Care.

In response to your email, you will be credited back the amount
charged for the device when you send the old device back. We apologize
for the inconvenience from this matter.

Thank you for contacting Customer Care. Do not hesitate to contact
us in the future with any further questions or concerns that may arise.

Sincerely,
Ryan P.
Customer Service Representative

I'll let you know if first I receive the router, then whether I get charged custom's duties and then whether I receive a refund after sending in the defective PAP2. Understandably, I'm cynical after what I've gone through. This is now the third day without phone service. Is that acceptable for a primary telephone service?



Read The Full Thread:

Don''t replace your phone - Vonage not ready for Primetime


I was a relatively happy Vonage user for a few days over 3 months. I told everyone
Thats funny, you just described yourself.
dcongrav: I think I understand the issues in your post, and I don't think I
Thank you for a very well thought out reply. Perhaps what annoys me most is
No, I was thinking that since Vonage was willing to give you a service credit that
Thanks again Stephen. Your comments are welcome and the idea of "lending" the
They said they'd ship you the adaptor at no cost to you, yet they charged you $150+..
Thanks for the moral support djino. I wish that I got some kind of support from
Dear lord. I definently know what I'd do, if I were you, but I'm not sure if I could
Thanks djino. Because I absolutely must have a virtual number in Mexico City,

dcongrav posted "Some good news I think. I received the following email from Vonage Customer Care" on 07/12/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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