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Review: My First Day With Vonage, Excellent!
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Vonage So the facts need to be straight in order mesaman and everyone else to understand



So the facts need to be straight in order mesaman and everyone else to understand the process.

1) Vonage is not a LEC and to those who don't understand the term, just think of it as AT&T, Verizon, Sprint. Vonage only provides the IP services of the Voip while all PSTN interconnects and ownership of numbers belongs to a LEC.
2) Upon porting your number, it really does not port to Vonage as they are not a LEC. The number ports to one of Vonage's inbound partner carriers which services your market because they are the LEC.
3) When you request to port your number to Vonage, the order goes through a 3rd party LNP company that facilitates the order to port your number from your current provider to Vonage's carrier.
4) When the order is submitted to your current provider, in this case AT&T, they should flag the number upon request when DSL is found on the line. This happens even with features such as distinctive ring. This is then placed into Jeopardy Code and customer is notified that a change to the current service is needed prior to allowing the number to port.
5) Vonage is not responsible for the current provider shutting down your line as you requested your number to be ported to them and once this happened, AT&T performed the disconnect as they should.
6) At no point in time during this process does Vonage communicate with the customers phone company and or ISP.

Now from the mention of AT&T not being the ISP yet you have DSL. I assume your paying a separate entity for DSL service that was running over the AT&T phone line. In this case, AT&T still should have been aware that your number is connected to a DSLAM in their own Central Office and still should have stopped the port from occurring. But it is also possible that your paying someone else for DSL service over an AT&T leased line and AT&T was not aware that you had this feature prior to releasing your number. The result is no analog line termination at AT&T Central Office which then means no line to carry DSL. This would also be why AT&T did not convert you over to Dry Loop as you were not paying them for the DSL service in the first place.

Now the only issue I can see is that if you asked Vonage the proper question such as "I have DSL on the line I want to port, can I do this and what has to happen?" and you were provided with misinformation. This would be an issue with poor communication to customer and sales.

However, I find that the consumer research is lacking in today's market when it comes to most products they purchase. This is where all the frustration and irate behavior comes from. I see it on any forum I read or any product review I look at. While the same product can work flawless for the techies of the world who know how to make it work, the larger percentage of the planet does not have the mindset to fully understand it. Therefore it does not work and is just pure garbage in their eyes.

The majority of Vonage customers who are chronic complainers just have no idea to what they signed up for, how it works, and what expectations they should have. And that is where almost all of Vonage's bad publicity actually comes from.

With all this said, I can totally feel mesaman's pain and frustration and of course the obvious party to blame would be Vonage because AT&T is well established and could do no wrong. Well, we all know that is not true. This is just one case where it is truly not Vonage's fault


This also came from thew Vonage help section. This is assuming the the phone company is also your DSL provider. So in this case, mesaman would have fallen under number 3 or with research found out about Dry Loop.


DSL and My Number Transfer

Vonage works with all Broadband connections including cable and DSL at the same low price.

You'll love being a member of the Vonage Family.


Transferring to Vonage when you have DSL is fast. It’s as easy as 1, 2, 3!

1. Check to see if Vonage is available in your area. If Vonage is available, continue to step 2.
2. The following list of carriers currently offer the ability to keep your DSL service and transfer your number. Restrictions may apply.
* AT&T High Speed Internet
* Qwest High Speed Internet

* Verizon DSL
* Lightning Bolt Technologies DSL
* Speakeasy DSL
3. If your phone company is not listed, don’t despair. You can still transfer your phone number by moving your DSL service to another phone line. Just follow theses steps:
1. Order a second phone line from your current provider. Please note that you only need to order basic service (limited local and no long distance) to minimize the expense of this line.
2. Have your DSL service moved to the new phone line.

Please be sure your current provider does not cancel or disconnect your original line. Vonage cannot transfer a number that has been canceled or disconnected.

Submit the Number Transfer Authorization request with Vonage for your original line.



Read The Full Thread:

Vonage Claims Their Service Works With All DSL, IT DOESN''T!!


I have been with out phone service since 12/02/08. Since switching to Vonage,
WEIRD!!!! :roll: I guess your DSL was disconnected. . . so sorry for you! Vonage
Well, if you don't have Internet service, that would probably explain why you
Sounds like you ported your number from AT&T to Vonage using a phone number
Vonage works perfectly fine with DSL. In fact, I'm using it right now. As VonTechMgr
All's good. The OP doensn't have a clue All DSL does not equal no DSL
Vonage should have told me I would have to keep my land line. If I am to keep my land
The answer is that they shouldn't need to do anything. AT&T should have converted
As was pointed out, the problem here was caused by AT&T, not Vonage. You should
As I pointed out, Vonage told me I didn't have to do anything and I would be set up.

VonTechMgr posted "So the facts need to be straight in order mesaman and everyone else to understand" on 12/14/2008

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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