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Vonage So it seems that like with any telephone company the blame game is part of the job



So it seems that like with any telephone company the blame game is part of the job requirement. Well, I am a current Vonage customer, and at one time was a Verizon customer. After reading through the forum and the posts on LNP issues i figured id share some of my experience with the number port process.
First, it took about 5-6 months to port my number from Verizon to Vonage. as any normal customer I was pretty ticked as the time went by. the first 3 or 4 months i would call pretty much weekly to Vonage and Verizon about the issue, getting the same response from bot companies..blah blah blah. On a side note, after my first month of free service with Vonage, since my number transfer was delayed, they did offer me a 10.00 credit on my account every month, where as Verizon wouldnt even mention the word credit to me.
Alas, finally one night I decided to do some of my own research as to see why the porting process is taking so long. Ive learned a great deal about who actually owns my number and for the first time saw the big picture. When the Vonage customer service reps would always tell me the "LOA" has been sent to the carrier, I always assumed that it was Verizon, technically after research i still am a little confused at who owns my number, but from what I get out of it there are LEC(local exchange carriers), and CLEC(competitve local exchange carriers), and to my understanding its these carriers that lease out the lines to regular PSTN companies like Verizon who then assign us our line. so after reading up, on LECs, CLECs, rate centers the whole shabang i finally saw the big picture.
I called Vonage the next morning, this was about the 4th month of waiting, call hold time wasnt to much better, but after getting through india and finally getting an American..I must say the customer service if you get an American has gotten better. I forgot the agents name, but I asked him a simple question..where is my phone number? and within seconds he directed me to the following website...http://nextelonline.nextel.com/NASApp/wnp/en/Action/PECLanding, i was a little confused as it being a nextel site, but if u put in your zip and your phone number, click the checkbox next to your number after u click check eligibility, then click continue..BAM, it tells you what provider your number is assigned to..and mine still said Verizon. So, i decided to ask him, how do they still own it..cust. rep told me he has only the information availble to him on his screen and said that the transfer was sent to the "carrier", the light bulb went off in my head, i asked who my carrier was and he told me Focal. Apparently they arent aloud to give the carriers name out to the customer unless they ask, but aside from that and the customer service rep must have spent about 15-20 minutes for me on trying to find a direct number for this "Focal" carrier but was unsuccessful. He did clear up that when the LOA is sent out, its sent to the carrier, who then send it to your old provider, my case Verizon, who then they send some sort of ackowledgement back to the carrier, who then sends it to Vonage.
So if Vonage is telling me they sent it to the carrier, and Verizon is telling me the number is there just waiting for Vonage to take it..my opinion, its niether Vonage or Verizons fault but these LEC's and CLEC's. Then to clear things up more I asked if the carrier "Focal" was Vonage's third party LNP partner that does the transferring, to my suprise its not. The carrier owns the numbers which focal leased to Verizon, and Verizon by law has to port that number out if requested by the customer.
So who is this third party I keep reading about..When you first fill out the letter of Authorization, then gave me some 866 number i dont know off hand and a LOA ID, but informed me that it is a 3rd party verification service that just helps the customer fill out the LOA properly, over the phone with the customer, and then they forward it to the carrier, Focal, and after that play no part in the transfer process. So this 3rd party is actually a good thing because they will help you fill it out providing the proper information that the customer supplies them with.
In conclusion, I then called Verizon and asked why is my number showing up as being on your company still..still fed me the same old line, oh we forwarded it to the carrier, waiting for Vonage to take it..bull, after about 10-15 minutes of disagreeing I finally decided to ask him what the hell do i have to do to get this Focal son of a bitch to pass along the number..puts me on hold, comes back with..well ill forward along the PON to the carrier, which i have no idea what that is, and advised me to contact Vonage again if the number isnt transferred by the end of the day. Called Vonage, and they finally recieved word from the carrier that my number would be transferred successfully on some certain date, i forget..but i do remember on that date the number was ported successfully.
After spending 5 months with 2 bills
1 - Vonage gave me credit for the delay every month
2 - why couldnt verizon forward the PON the first time i called, and to no suprise there reps. didnt offer me a dime.

you guys decide, but I am completely satisfied with my Vonage service so far, and just wanted to show my viewpoint on the number porting process.



Read The Full Thread:

The Truth about LNP and Vonage!


It seems most people think we are just slacking off over here. I believe people
I believe all that you are saying about them not wanting to lose our business. I
Vonage should never advertise that they can do LNP transfer in 20 days. If you are
I don't see Vonage doing anything to improve the situation. If it is really the
First wyder, That is VONAGE's fault. I agree 100% . There will always
I can't seem to aggree with you at all on this, I started this adventure exactly
I agree with Billsal for the most part. I don't think it is the carriers fault
A friend of mine was told by cs that there was new way to port. He canceled the old
I was also told by Bellsouth that their part had been done *immediately* after
[font=Times New Roman:9bbe55a510] :twisted: My truth is I sent my letter

illmatic posted "So it seems that like with any telephone company the blame game is part of the job" on 07/12/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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