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Vonage So here's the update. This morning marks 48 hours since my last post, and I



So here's the update.

This morning marks 48 hours since my last post, and I have an email from Vonage!

Unfortunately, that email from Vonage says that they've charged me $43.66 for a new phone line. They're also shipping me a new device.

huh?

I don't need a new device. I've got one. As far as I can tell it works fine as a router, I have no reason to believe it won't work as a Voip adapter. If they would just activate that device I could be up and running a whole lot faster, no need to wait for UPS.

They set up the new phone line on the wrong rate plan. I specifically requested a fax line, they've set me up on a residential plan (which of course is more money). They also gave me a phone number in a different area code, so anyone locally who wants to fax me has to call long distance. That makes no sense at all.

I called customer service again this morning. Fortunately I did not have to wait very long. The first-line guy heard the situation and immediately sent me up a level. The second line told me that to change my number would cost me $40+ to remove the existing number (that they added without my approval or permission) and then I could add a different number. I asked for her supervisor and she told me nobody was available, would I like to have them call me back?

So now I'm waiting. The second line CS person told me it would be about an hour. If I haven't heard from someone at Vonage in an hour and a half I'll be calling back.



Read The Full Thread:

Invalid MAC address


Man, it's been a long week. It's only Monday. I've been with Vonage for a year
Believe it or not, you'll get the same song and dance if you are the owner of mutiple
There seems to be a fundamental issue with MAC addresses and Vonage. Even brand
Currently going through similiar, unnecessary nonsense. Router/adapter went
I did not hear back from Vonage today at all. Today was nuts in the shop and I had no
Vonage will check the MAC address to see if it has ever been registered on another
haha - a day or so. It SHOULD take them about 5 minutes or so to key this into the

BlueNoteWeb posted "So here's the update. This morning marks 48 hours since my last post, and I" on 04/05/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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