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Vonage So here are my responses. My questions are in italics:
Dear Matthew,
Thank
So here are my responses. My questions are in italics:
Dear Matthew,
Thank you for Contacting Customer Care.
As we understand from your e-mail you like to know about the account status and to cancel your account.
We apologize for all the frustrations you experienced to get this
matter resolved.
Our records indicates that your account is still active.
The request for cancellation that come through email are unable to
processed due to security reasons. We understand that it is unfair to ask you to contact the customer care. However, at this time that is the only option. Hence, we suggest you to call Customer care and speak to a live agent, to get the account canceled. Again, we apologize for any inconvenience this may cause you.
As per our policy we are unable to cancel your account for the above reason, even email department is not the position to authorized the credit. However, we suggest you to call Customer care and speak to a live agent, they will surely assist you in resolving your issue. Again, we apologize for any inconvenience this may cause you.
If you have any questions now or in the future Vonage DigitalVoice
Customer Care is eager to assist you 24 hours a day, 7 days a week.
Please visit our help center at http://www.vonage.com/help.php or send
us an email from our Contact Us page at
http://www.vonage.com/help_contactUs.php.You can also call us Toll
Free at: 1-VONAGE-HELP 1-866-243-4357.
I know I have to call to cancel. That's not the point. Why can't I cancel today, having paid everything I was required to and now 1 day before my year is up. I owe Vonage nothing more. Why do I have to call on Thursday and wait for 35 minuites to talk to someone. Why can't I call today and have them cancel it without a $39.95 fee? If I wait until Thursday I will be charged for another month. Is this a scam to get another month out of people who want to cancel?
By the way, Travis, employee number 25186, was very incompetent as a customer service representative. I don't believe it is totally his fault, but you advertise you have good customer service, and what I experienced yesterday was very, very bad.
Dear Matthew,
Thank you for contacting Customer Care.
We understand your concern in canceling your vonage account.
We regret to inform you once again that you need to call up the
customer care on Thursday to cancel your vonage account. Our intension is not make your call our customer care and wait for a long time on hold, but at this time this is the only option available. Also we would credit the plan charges if in case the invoice gets created on Thursday before you cancel the account.
I'm now hearing that I have to write to Vonage 10 days before I want to cancel my account or I will be responsibler for the next month. Is this true? If it is true, why was I not told this by Travis employee # 25186 last night?
Dear Matthew,
Thank you for contacting Customer Care.
We understand that you want to know the procedure of canceling the service.
We like to inform you that, if you want to cancel your service you
have to call our Toll free number and speak to the Account Management.
Our Account Management Department is available to assist you Monday-Friday 8:30 a.m. - 9:00 p.m. EST. The Vonage Toll Free number is given below.
NOTHING BUT A COMPLETE RUNARAOUND
Read The Full Thread: Cancellation problems.
• For anyone who wants to cancel, they have to get thru to accounts management in
• If you really want to cancel just change your credit card number. Then you can cancel
• I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
• [font=Andalus] [/font]
Other people have written about this problem &
• I sent this to Vonage Customer care. I'll post their reply when I get one.
I
• Make sure you do this also Matt..
2. SERVICE
2.1 (a) Monthly Term. Service
• I'll be darn - I'm having the very same experience as Matt. Caught between a rock
• As I've said before, just change your credit card number. Since Vonage is making
• I have to say that Vonage actually stepped up and corrected my problem. I called
theshine posted "So here are my responses. My questions are in italics:
Dear Matthew,
Thank" on 06/13/2006 |
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