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Merlizes Posted:
levitra from
canada online
pharmacy display
options generic
levitra levitra
...

In The Forum:
Vonage
Topic:
Rapport generic levitra no technique
On Apr 19, 2014 at 15:54:23

Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
...

In The Forum:
Vonage
Topic:
книги &
On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25


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Vonage So here are my responses. My questions are in italics: Dear Matthew, Thank



So here are my responses. My questions are in italics:

Dear Matthew,

Thank you for Contacting Customer Care.
As we understand from your e-mail you like to know about the account status and to cancel your account.
We apologize for all the frustrations you experienced to get this
matter resolved.
Our records indicates that your account is still active.
The request for cancellation that come through email are unable to
processed due to security reasons. We understand that it is unfair to ask you to contact the customer care. However, at this time that is the only option. Hence, we suggest you to call Customer care and speak to a live agent, to get the account canceled. Again, we apologize for any inconvenience this may cause you.
As per our policy we are unable to cancel your account for the above reason, even email department is not the position to authorized the credit. However, we suggest you to call Customer care and speak to a live agent, they will surely assist you in resolving your issue. Again, we apologize for any inconvenience this may cause you.
If you have any questions now or in the future Vonage DigitalVoice
Customer Care is eager to assist you 24 hours a day, 7 days a week.
Please visit our help center at http://www.vonage.com/help.php or send
us an email from our Contact Us page at
http://www.vonage.com/help_contactUs.php.You can also call us Toll
Free at: 1-VONAGE-HELP 1-866-243-4357.

I know I have to call to cancel. That's not the point. Why can't I cancel today, having paid everything I was required to and now 1 day before my year is up. I owe Vonage nothing more. Why do I have to call on Thursday and wait for 35 minuites to talk to someone. Why can't I call today and have them cancel it without a $39.95 fee? If I wait until Thursday I will be charged for another month. Is this a scam to get another month out of people who want to cancel?

By the way, Travis, employee number 25186, was very incompetent as a customer service representative. I don't believe it is totally his fault, but you advertise you have good customer service, and what I experienced yesterday was very, very bad.

Dear Matthew,

Thank you for contacting Customer Care.

We understand your concern in canceling your Vonage account.

We regret to inform you once again that you need to call up the
customer care on Thursday to cancel your Vonage account. Our intension is not make your call our customer care and wait for a long time on hold, but at this time this is the only option available. Also we would credit the plan charges if in case the invoice gets created on Thursday before you cancel the account.

I'm now hearing that I have to write to Vonage 10 days before I want to cancel my account or I will be responsibler for the next month. Is this true? If it is true, why was I not told this by Travis employee # 25186 last night?

Dear Matthew,

Thank you for contacting Customer Care.

We understand that you want to know the procedure of canceling the service.
We like to inform you that, if you want to cancel your service you
have to call our Toll free number and speak to the Account Management.
Our Account Management Department is available to assist you Monday-Friday 8:30 a.m. - 9:00 p.m. EST. The Vonage Toll Free number is given below.


NOTHING BUT A COMPLETE RUNARAOUND



Read The Full Thread:

Cancellation problems.


For anyone who wants to cancel, they have to get thru to accounts management in
If you really want to cancel just change your credit card number. Then you can cancel
I'm so pissed at Vonage right now. I tried to cancel my service a month or two ago,
[font=Andalus] [/font] Other people have written about this problem &
I sent this to Vonage Customer care. I'll post their reply when I get one. I
Make sure you do this also Matt.. 2. SERVICE 2.1 (a) Monthly Term. Service
I'll be darn - I'm having the very same experience as Matt. Caught between a rock
As I've said before, just change your credit card number. Since Vonage is making
I have to say that Vonage actually stepped up and corrected my problem. I called

theshine posted "So here are my responses. My questions are in italics: Dear Matthew, Thank" on 06/13/2006

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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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