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Vonage So getting back to the subject of my original post, I tried to get Comcast to swap
So getting back to the subject of my original post, I tried to get Comcast to swap out the modem, but after much wasted time and travel, it comes down to the fact that either they do not have any Motorola SB5100 modems, or if they do, they have no idea how to get one for me.
I drove directly from Comcast to Best Buy and found a Motorola SB5101 there, which I purchased in hopes that it would be as good as the SB5100.
I then drove back to the Comcast place and tried to turn in my old modem, but they make that process much more difficult that one might imagine. After another 45 minutes or so, I finally got that done and headed home to install the new modem.
I got it all hooked up, but then I had to call Comcast yet again because although they kept me on the phone for 45 minutes while I was at the Comcast payment center, they did not actually provision the modem at that time.
So anyway, Comcast finally provisioned the new modem and it seems to be working…at least to some extent. My initial quick tests with Vonage were good, although 30 minutes later, I was not able to connect a call from one of the Vonage lines. I did not have time to mess with it at that moment, so I just switched back to DSL, which worked perfectly, as usual.
Following that, I rebooted both DSL and cable modems, the router and all of the Vonage devices and tried to run on Comcast again. It seems to work at the start, but after a while…say 20 minutes, it stops working again. I just tried to place a call a moment ago, and I got a dial tone, and I could dial, but then no rings – just dead air.
It may also be worth mentioning that I called Vonage tech support first. The rep. Kept asking me to do things that I knew would kill our phone connection (since all of our phones are Vonage phones). He called me back a few times, but the third time that he insisted that I do some action that caused us to disconnect, he did not call me back. ’Probably just as well…I don’t think he “got it” anyway.
So after Vonage last night, all day today until now, and about $100, it still doesn’t work.
Any ideas on what to do next?
Thanks,
-Mark
Read The Full Thread: Problems with Comcast / Ambit U10C018 Modem
• Location: Richmond, TX (just west of Houston)
ISP name and type: both
• Seems to make no sense . . . but I would disconnect the cable modem from the Linksys
• On that particular vpn 8 port router, have you configured it to give RTP (UDP ports
• Mark,
I would strongly recommend dumping that cable modem and grab a Motorola
• Mark,
I have dealt with dual WAN routers on many occasions so I am not sure how
• Sorry for the long delay...apparently the forum is not sending activity notifications
• Mark,
Don't be focused on your speed. Just because the cable connection provides
• Sure, I understand what you are saying. And DSL has always has worked better for
• While I agree the Ambit may be part of the issue since it is on our list of hardware
• Well…I don’t know what the statistics are, but there must be an awful lot of people
MrMark posted "So getting back to the subject of my original post, I tried to get Comcast to swap" on 03/10/2009 |
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