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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage So, for what it's worth, I spent another frustrating morning on the phone with

So, for what it's worth, I spent another frustrating morning on the phone with Vonage. I was on hold three times. I managed to get into the tier 2 support queue on the first two attempts, but got disconnected each time after holding for a longish period of time.

On my third attempt, to my great surprise, I was finally able to speak to a person, but the fellow I spoke to had a strong accent, so I really thought I had been shuffled back to India.

As it turns out, he was tier 2 support, and I could hear his co-workers very clearly, in the background, and they sounded a lot like New Englanders.

Apparently, my call went all the way to India, then back to New Jersey because there was about a 3 second delay, and the audio quality was mushy, at best. I could barely understand the support guy at all, and I'm not sure if he was understanding me or not, as he was not very responsive. It may have just been his "way", since he was able to answer a few of my questions when I pressed for a direct answer. With this lack of communication, imagine my surprise when he solved the problem!

For all who go down this path, it seems that the secret was that the pending adapter replacement order had to be cancelled before my phone number could be re-assigned to my existing adapter. He then entered a new adapter replacement order, and that was it.

So, I was on hold for a total of about two hours on this particular day, and a combined total of at least eight hours for the whole incident, but ultimately, the actual solution only took about fifteen minutes.

Now, I still don't have my replacement adapter, but at least this particular chapter can be closed. The moral of the story? I guess it's just that it is hard for me to imagine the average Joe going through what I went through just for the privelidge of using the Vonage service. The only reason that I was able to do it is that I was able to work while I was holding, so I did not have to take off work just to spend eight hours on the phone with Vonage...for a simple error, on Vonage's part, that should have been resolved in the first fifteen minutes.

Read The Full Thread:

I cannot get tech support to re-enable my adapter!

- 1. Your location Richmond, TX 2. Your ISP name and type (cable, DSL,
Hi, Mark. Unfortunately, none of us here work for Vonage (well, maybe some do,
Thanks for the reply Steve. It would be nice if there were some say to let the
That's pretty bad. I agree that if Vonage fails it will likely be because of customer
Here is an update - I am now on day six without phone service. I was on hold when I started
No matter what the reason of a Vonage adaptor being de-activated, there is very
just email about my lousy linsky wrtp54g and told them to hook up my old adapter
Jim Bob, I'm having trouble understanding your post, can you repeat it for me?
So how do you email Vonage Customer Service? I have sent three emails on a low priority
Maybe you would understand if he spoke LOUDER! All kidding aside, I'm sure

MrMark posted "So, for what it's worth, I spent another frustrating morning on the phone with" on 05/23/2006

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