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Emilipheyi Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
Ladowarka rowerowa do telefonu atuty
On Mar 22, 2017 at 13:50:58

Jamesfound Posted:
Posunout na
zaДЌ&#
1043;Ўtek
strГЎn
ky k menu
...

In The Forum:
Vonage
Topic:
PЕЇjДЌka zdarma ihne
On Mar 21, 2017 at 00:08:24

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 12:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 15, 2017 at 21:16:51

Av8rix Posted:
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In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 10, 2017 at 19:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49


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Vonage So, for what it's worth, I spent another frustrating morning on the phone with



So, for what it's worth, I spent another frustrating morning on the phone with Vonage. I was on hold three times. I managed to get into the tier 2 support queue on the first two attempts, but got disconnected each time after holding for a longish period of time.

On my third attempt, to my great surprise, I was finally able to speak to a person, but the fellow I spoke to had a strong accent, so I really thought I had been shuffled back to India.

As it turns out, he was tier 2 support, and I could hear his co-workers very clearly, in the background, and they sounded a lot like New Englanders.

Apparently, my call went all the way to India, then back to New Jersey because there was about a 3 second delay, and the audio quality was mushy, at best. I could barely understand the support guy at all, and I'm not sure if he was understanding me or not, as he was not very responsive. It may have just been his "way", since he was able to answer a few of my questions when I pressed for a direct answer. With this lack of communication, imagine my surprise when he solved the problem!

For all who go down this path, it seems that the secret was that the pending adapter replacement order had to be cancelled before my phone number could be re-assigned to my existing adapter. He then entered a new adapter replacement order, and that was it.

So, I was on hold for a total of about two hours on this particular day, and a combined total of at least eight hours for the whole incident, but ultimately, the actual solution only took about fifteen minutes.

Now, I still don't have my replacement adapter, but at least this particular chapter can be closed. The moral of the story? I guess it's just that it is hard for me to imagine the average Joe going through what I went through just for the privelidge of using the Vonage service. The only reason that I was able to do it is that I was able to work while I was holding, so I did not have to take off work just to spend eight hours on the phone with Vonage...for a simple error, on Vonage's part, that should have been resolved in the first fifteen minutes.



Read The Full Thread:

I cannot get tech support to re-enable my adapter!


- 1. Your location Richmond, TX 2. Your ISP name and type (cable, DSL,
Hi, Mark. Unfortunately, none of us here work for Vonage (well, maybe some do,
Thanks for the reply Steve. It would be nice if there were some say to let the
That's pretty bad. I agree that if Vonage fails it will likely be because of customer
Here is an update - I am now on day six without phone service. I was on hold when I started
No matter what the reason of a Vonage adaptor being de-activated, there is very
just email about my lousy linsky wrtp54g and told them to hook up my old adapter
Jim Bob, I'm having trouble understanding your post, can you repeat it for me?
So how do you email Vonage Customer Service? I have sent three emails on a low priority
Maybe you would understand if he spoke LOUDER! All kidding aside, I'm sure

MrMark posted "So, for what it's worth, I spent another frustrating morning on the phone with" on 05/23/2006

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