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Vonage So cold gin has never apparently been frustrated by a company's lack of ability



So cold gin has never apparently been frustrated by a company's lack of ability or willingness to help solve a problem. I'm described as "petulant", dictionary definition - cranky: easily irritated or annoyed. I am not at all easily irritated or annoyed - it took 10+ hours of email and phone (including 3 hours on hold) of Vonage people telling me I had no problem, and pay us to send back the device, etc., with no apologies, no empathy, etc. During this whole period I never once used a swear word or raised my voice. This not "easily irritated or annoyed".

Since we're throwing around character assassinations instead of trying to solve problems, Cold Gin appears to be "dismissive" - definition - showing indifference or disregard. I've had a real issue, a serious problem, a week without phone coverage, three days of no one responding, and I doubt that anyone including Cold Gin would have the presence of mind to stay any cooler than I have.

But it appears this is the developing scenario on this forum. A) If you love Vonage, say so. B) If you've had problems with Vonage, there is something personally wrong with you and rather than admit and face the issue, we will attack you as being a deficient human being not worthy of Vonage's support. This is a quick way to dismiss someone, but not a good customer service way to run a company.

You may or may not remember Telocity, whose assets were swallowed up by Hughes when it went belly up, but that DSL exhibited the same arrogant, cavalier approach to their customers that I've been getting on this forum so far. As Google believes (their mission statement is "do nothing evil") the bully never wins in the long run. Vonage needs to take a lesson from them so they don't end up like Telocity.

I'd still really like to get some constructive help if there is anyone out there who can offer something other than character assassination or mindless cheerleading.

Thanks,

C



Read The Full Thread:

How do I get Vonage to reverse the porting of my number?


I signed up for Vonage 12/27 and began receiving emails about the upcoming service.
First of all, for security reasons, I would have NEVER posted my real first and
Thanks for the privacy lesson, but no thanks for the lack of help and shameless
Unfortunately, at this point to reverse the # porting is to port it back to another
Quoting the top of the page "Vonage VoIP Forum is an independent support site providing
I think you are confused, my friend. Judging by your other posts in the LNP section,
There are a lot of agents who peruse these forums (like me) who have the ability
I think you should: 1) Wait for the port to be completed fully.
You work in customer service? Hard to tell.

cblakeman posted "So cold gin has never apparently been frustrated by a company's lack of ability" on 01/09/2006

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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