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Vonage So after months of arguing and trying to figure out what the heck is going on over
So after months of arguing and trying to figure out what the heck is going on over here, I think we finally have it figured out. When we first got Vonage, we lived in an apartment 2 blocks away and had already been using Comcast as our ISP. We had NO problems and we reccommended it to EVERYONE we knew for like a year or so.
Last fall, we bought a house and moved. I didn't even bother with SBC and everything worked well for a few weeks - sort of. Something happened with our tv a few weeks after moving in and Comcast came out to take a look. At that point in time, they claimed there was a block on our house in the common area that kept us from getting proper Internet (news to me) and then "fixed" it for us. Not even a day later, our internet went out. So we had to wait a few days for them to come out and they decided they needed to drop a new line because somehow our modem & Vonage router got fried. They convinced my tech challenged hubby to just rent their equipment instead of going through buying a new one.
At first I didn't like the idea and wanted to buy a new modem but the costs of buying both were high so we put it off for the time being. The new router came and it worked fine for a few weeks then hubby dearest spilled chai all over my computer. After recovering from my heart attack I was thankful that my CPU wasn't fried and the only thing that seemed damaged was the Vonage router. So we bought a 3rd one. It worked for like a day and then the internet stopped working. So Comcast came out and said it was the router's fault. We bought yet another router (I'm an eBayaholic so they weren't brand new ones). By January we'd been through 5 routers - ones that other people gave to us because they were frustrated with the service and a couple bought off eBay.
I know this last one worked. It belonged to someone who never had problems and then moved out of the country. I spoke to Vonage people 3 times before today. Today, the guy I spoke with said he had similar problems. He asked me the model number of my modem and discovered that Comcast played a nasty trick on us when they realized we had Vonage. They gave us an older model modem that is not DOCSIS 2.0 - it's a 1.0 which is not compatible with any of these routers. Nice. Glad to have figured out that problem - hopefully we'll have a working phone soon!
Read The Full Thread: Comcast vs. Vonage
• ok, thank you CyberCSI for ur link. It seems you're very knowledgeable about networking
• I'm seeing the exact same thing. Seems to be losing that last hop before it gets
• And here we go again............
• I am no believer in conspiracies, but having seen two episodes of Vonage issues
• Well, Comcast is doing their own VoIP service in some areas now.... considering
• (As I shudder contemplating the impending buy out of my most excellent ISP by Comcast)...
I
• I know ISPs like to provide that "bandwidth hog" argument, but in reality, does
• Well, you're right of course, it's a low use compared to those... except that it
• I will call my local comcast now and ask if they offer voip.. as they did not in my
• somethings is going on...
Before when I called comcast I always got the same
graciepoo posted "So after months of arguing and trying to figure out what the heck is going on over" on 03/31/2006 |
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