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Vonage So I'm staying in Europe for the next few months, and when I arrived I couldn't hook
So I'm staying in Europe for the next few months, and when I arrived I couldn't hook up my Linksys adapter at the hotel. Since I was going to be there a while, I decided to add a SoftPhone to my account until I could get moved in to my permanent place.
I accidentally signed up for a Virtual Number. I know, I know, that was a pretty lame mistake, I guess I clicked the wrong thing. I immidiately fired off an email to customer support saying I didn't mean to do that, and asked if they could cancel it and refund me the set-up fee.
I then signed up for Soft Phone (and paid more setup fees). Vonage replied to my email and said that, regretebly, they couldn't cancel services via email, but that I should call them and take care of it.
And I tried. Man did I try. Softphone really is awful, especially on Mac OS X (intel). It crashes constantly, and the quality is just staggeringly bad. At no point could I stay on the line long enough to deal with Vonage customer service, who couldn't understand what I was saying. I tried 3 different internet connections, nothing.
So I waited. Now I have my phone adapter hooked up at my new place (about a month after i signed up for my accidental virtual number). The quality is fine. How can the Softphone suck so much, but the adapter be fine? Who knows...
I now had the means to call and ask for my refund/credit whatever. But they refused to give it to me. I told them about my email to them, and their email to me, and I asked to speak to a supervisor.
Nothing.
They did take the virtual number off the account, but they refused to give me any credits whatsoever. Never used it, never wanted it, told them about it the day I made the mistake, but it didn't matter.
I was going to keep Softphone (if I ever managed to get it working), but now I don't think I will (even if I can).
Has anyone else had customer service issues like this? Is this an anomoly? Should I try calling again? Even though it's only $15 (or more if you include the crappy softphone), it makes me want to cancel since horrible customer service shouldn't be rewarded... arg!
Read The Full Thread: Bad Customer Service for Accidental Feature-add.
• Do a search here on the forum. I believe I saw somewhere here a number (direct) to
• "I believe I saw somewhere here a number (direct) to the tech support center in
• Search for Executive Support Team. Call that number and explain the situation.
• Try 888 250 1799.
• Does that # go right to NJ level 2 tech support?
• It goes to NJ customer support. They can connect you to tech support.
• I want the direct number for NJ tech support so I don't have to explain my situation
• try this number
1-866-243-4357//account management dept.
asked them
furyg3 posted "So I'm staying in Europe for the next few months, and when I arrived I couldn't hook" on 10/16/2006 |
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