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Olgaboita Posted:
Here and ended the
craze week in new
York in 2017.
Great week I'll
tell you, but not
...

In The Forum:
Hard Wiring - Installation
Topic:
Inexperienced York Fashion Week 2017
On Feb 19, 2017 at 15:11:00

JeffreyNuh Posted:
Це
83;ый
де
85;ь
ег
86;
...

In The Forum:
Hard Wiring - Installation
Topic:
фото д&
On Feb 19, 2017 at 14:44:51

Aaronjanic Posted:
Мы
пр
80;се&
#1083;и
за
...

In The Forum:
Hard Wiring - Installation
Topic:
имена &
On Feb 19, 2017 at 00:21:48

Martintet Posted:
Гл
03;дя
ме
78;ду
...

In The Forum:
Hard Wiring - Installation
Topic:
откро&
On Feb 18, 2017 at 08:15:59

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Hard Wiring - Installation
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 05:27:24

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Vonage
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:51:28

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 18, 2017 at 04:25:08

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 13:06:26

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:54:19

BigNewsMof Posted:
BREAKING
NEWS!!!!!!!! ->
http://breakingnew
s.goohle.co.ua
...

In The Forum:
Fax - Tivo - Alarms
Topic:
BREAKING NEWS!!!!!!!! -> http://breakingnews.goohle.co.ua
On Feb 17, 2017 at 05:33:48


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Vonage So, I just got done speaking with JP, a customer care supervisor in the Philippines.



So, I just got done speaking with JP, a customer care supervisor in the Philippines. After 99 minutes and 48 second on hold, here's what I've been told:

a) Any order processed after 3pm Monday-Thursday will not actually be processed until sometime in the next business day;

b) True overnight delivery cannot be guaranteed because the warehouse that fulfills the shipment may take up to 24 hours to receive the shipment request and process it;

c) True overnight or next day air delivery from UPS cannot and will not happen if the delivery window occurs during a weekend, because Vonage will not pay for weekend delivery. The device will be delivered on the next business day, not including holidays, because again Vonage will not pay for delivery on a holiday;

d) I should have been given the option on Thursday evening to go out and purchase a device from a retail store. Although JP said that I would have only been reimbursed $40 for the purchase. The Vonage V-Portal is $79.99 at my closest retailer, Best Buy.

As for follow-up on this, well I am left in serious doubt as to whether or not this extreme lack of customer service will be resolved. JP says that he'll use a form within Vonage to bring it to management's attention. But it appears that I am at Vonage's whim as to the follow-up on this. JP said he wasn't allowed to give out either his personal or corporate e-mail address, he wasn't allowed to send e-mails to customers, he has no direct phone number to be contact at nor is he allowed to give out an internal extension number that can be transferred directly to. The best I can hope for is that somebody (maybe JP, maybe somebody else) will follow up with a phone call by the end of the week. I have serious doubts that this wll be happening.



Read The Full Thread:

I thought customer service was getting better. It isn''t.


Well over the last several weeks talking to Vonage customer service and technical
I'm brand new with Vonage. They haven't even connected my incoming calls yet,
Before you go, don't let the issues with customer service immediately turn you
So, any suggestions on who I should be talking to within Vonage to impress upon
For what it's worth, I ordered something from Amazon, on the Friday before Thanksgiving,
Bear in mind it is the month of December......Christmas heavy delays in shipping
If this was an issue to blame on UPS, that would be one thing, but UPS is not to blame
Just so you know, the devices that Vonage ships out do not ship from a Vonage owned
After talking with supervisor JP, I'm not sure that the 3rd party warehouse dropped

kamnet posted "So, I just got done speaking with JP, a customer care supervisor in the Philippines." on 12/08/2008

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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