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Vonage So I got the e-mail notice yesterday saying my number had been transferred from



So I got the e-mail notice yesterday saying my number had been transferred from qwest. When I try to call that number, I get a message saying my number has been disconnected or is not in the correct area code.

I found that the number has been transferred to focal by using an ATT LNP web page which said focal now handles it. I called focal and everything looks fine. Here's where it really get's strange.

My POTs line is still active but can't receive incoming phone calls. My Vonage line works but can only receive calls on the temporary number. However, if I call my old phone number from my Vonage line, I get the voice mail for my old phone number. How strange is that? Only my Vonage phone can get through to my old number! This sounds like I've entered LNP hell to say the least. I'll have to deal with Qwest, Focal and Vonage to find out who f***ed up.

I got through to Vonage after 30 minutes (unbelievable Vonage, 30 minutes???) and got a story about the transfer having to work it's way through the system and that it might take 24-48 hours (the focal guy didn't buy that). The customer service guy was very helpful but I get the feeling I was getting a line of BS regarding my number transfer.

I have little patience for companies who f up. Vonage has till Tuesday to make this right or Comcast is getting my phone business. I'm already tired of automated e-mail responses that do nothing to help me and to being on hold for an eternity (Hey Vonage, just what is an acceptable wait to you?). Vonage better get its act together. Lots of other competitors are entering Voip. And they don't have a very high hurdle to surpass vonage's customer service.



Read The Full Thread:

LNP Purgatory


When my qwest line was ported it took 2 days for qwest to finally get done with their
It's now saturday and my phone number still doesn't work for out of network calls
Success. Must have been Qwest dragging their feet. I'm officially a vonage user!
Congrats edited because I was still asleep

richwag posted "So I got the e-mail notice yesterday saying my number had been transferred from" on 03/11/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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