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Has anyone setup a
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Vonage So I called back again, from my Vonage number. I figure what the heck, let's give

So I called back again, from my Vonage number. I figure what the heck, let's give this a go. Sorry in advance if this is a long winded story, but the truth is that it shows how absolutely useless Level 1 support is...

6:05p - Placed call to Vonage help...punched 0 to get a person as quickly as possible...

Spoke to some woman who asked for my number or account number...a few security questions...then asked what she could do to help me...(I thought nothing, but what the heck, let's be pleasant)

After explaining I had a technical problem with my VT2442 Router she told me I'd have to be sent to the technical support group. I said, OK and went on hold...

6:08p - Tech support answers - some woman named Jackie with a middle eastern accent asked what my problem was... I explained that my new VT2442 Router had excessively loud volume to the point where it was difficult at time to understand the caller.

After a few second pause she asked for my modem make and model.

Told her it was a LinkSys WCG200 combination cable modem, router, and WAP.

another pause...then she asked what DOCSIS version it was...

I quickly answered, "DOCSIS 1.0/1.1" - I was already logged into my LinkSys Web Interface and got that info from the Status page.

She then asked me to re-boot...I explained, sorry can't do that without loosing you...I git the usual info about calling from another phone...we went on without a re-boot.

I was then asked to ping and to tell her what my average TTL was. Since all 3 ping tests resulted in a TTL of 49 I did the math in my head and told her...49.

Then she asked what the average round trip was...I said, 27ms.


She then told me that my average round trip has to be 220ms and that I needed to contact my ISP.


I asked her what I should tell my ISP when I called... She told me to tell them that my round trip needs to be 22ms...


I asked why this would affect the volume level of my phone connected to the VT2442...

She started to explain that the round trip difference can cause echos and that the ISP needs to fix my round trip time to avoid the echos...


I then asked to speak to a Level 2 technician...

6:26 - she said OK, but I would have to put on hold...

OK, back on hold...

6:26 I get a recording telling me that my wait time for support would be between 10 and 15 minutes. The recorded voice was clearly a Jersey Girl...I start to get excited...(but that's a different story...)

6:36 - only 10 minutes on hold...not bad...Jason answers - a person who spoke clearly and had good diction - I know nothing else about Jason, but I understood him...

I explained that I had a Motorola VT2442 and that the volume on my telephone was very loud - he told me to turn down the volume on my phone. Oh, no, maybe I'm still in trouble...

I explain that the phone's volume has three settings and it is at the lowest. I also explained that I've tries three other phones, all of which were very loud. I also explained that not only was the volume loud, but it was also distorted and sounded like it was clipping. He understood.

I tried to tell him that I'd read in this forum an issue with VT2442 Adapters needing to have the RX Gain and RX Gain Analog settings changed...he sort of ignored me and said he was making some changes to bare with him for just a moment...I thought we might be making progress here...

Then he asks me to re-boot the adapter...told him I was on the call to him through the adapter...I got the usual talk from Jason...

He said, hang up, re boot and he'd call back in a few minutes...

So at 6:43 I hung up, and pulled out the power to the VT2442 for a full minute as Jason suggested before plugging it back in...

6:44, VT2442 starts to power up...lights are blinking...power light is blinking, network activity light is blinking, but does not settle in and give me a steady green light for the phone 1 indicator...I wait and watch the blinking lights...

at 6:48 I decide to see if I can get to the Internet through the VT2442 router portion...yup can do, works great...still no phone light and the power light is flashing in distinct groups of 4...manual says this is the adapter connecting to Vonage...I wait...

at 6:58 I give up and power cycle the VT2442 again...

at 7:00p the vt2442 finally has powered up and the phone light is steady green - I have dial tone...Loud as usual, by nice just the same.

I figure Jason will call any minute. I log into and check my activity. I see that there were three calls that passed over to my network failure number - my cell phone that, as you will remember doesn't work very well - or sometime not at all - from my house. No voice mail, just three attempts from a number that looks like Vonage.

By this time my wife is yelling at me to go get the kids from practise and that dinner is now cold...I give up for now...once again.

The volume may be a little softer, but I don't think it's where it needs to be yet. WHen I have yet another hour to kill, I may try this again. Given all the other issues I've read here, this one isn't too least I still have phone service, loud and distorted, but I can make and receive calls...

Read The Full Thread:

Motorola VT2442 Ear splittingly loud inbound

Just received the VT2442 last week. At first was running it downstream of a Netgear
the setting is controllable only by vonage as you can see. they don't allow access
I am having this problem on my VT2442 also. I will attempt to phone Vonage tomorrow
I wonder if it's a systemic problem with this unit. It's enough to make me cancel
Oh well, close to 1 hour waiting on hold. 30 minutes with customer care, than 20
11:34AM Alright, trying to contact Vonage right now to fix the loud volume issue
My probably definately related to cellular users as well. It was MUCH worse taking
If you call them back, just have them set the RX GAIN to -7 and the RX Gain ANALOG to
schatley's right on this one - the VT2442 is brand new, hasn't even been out for
where did you get that information from? there are several posts with references

booma posted "So I called back again, from my Vonage number. I figure what the heck, let's give" on 05/03/2006

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