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nayan007 Posted:
did they tell you
about what all the
changes they have
made,because I am
also having
...

In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 11, 2012 at 12:19:53

nayan007 Posted:
Please go through
the link. Here it
is given the
solution of the
problem stepwise.
...

In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 11, 2012 at 12:02:07

Ikeman Posted:
I did this last
summer for six
weeks. It worked
perfectly. I also
used a phone that
...

In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 09, 2012 at 17:25:55

Ikeman Posted:
I contacted Vonage
and the issue was
escalated to the
Advanced Technical
Support
...

In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 09, 2012 at 17:11:49

Beardy Posted:
My sister lives in
Italy, her
boyfriend is in
AL. When
travelling he
rings her by
...

In The Forum:
Vonage
Topic:
Problem calling from US to Europe
On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone
...

In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How
...

In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage
...

In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally
...

In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23


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Vonage Since your comment above did not contain information about who the "most reputable





Since your comment above did not contain information about who the "most reputable competitors" were I looked up a few of the largest Voip operators and found the following. All seem rather alike to Vonage's TOS. Out of these four (and they are some of the largest providers of Voip) only Verizon mentions a presumption that 5000 or more minutes is not "residential" use. I assume from your statement that the rest are not "reputable."

Quoting from Packet8

10. PERSONAL USE. 8x8's Service Plans for residential End Users that offer unlimited minutes of PSTN calls ("Unlimited PSTN Plans") are for the reasonable personal residential use of End User only. This means that End User is not to resell or transfer the Service or Equipment to any other person for any purpose, without express written permission from 8x8 in advance. End Users shall not use the Services for commercial or governmental purposes, or for profit or non-profit activities, including, but not limited to, home office, business, sales, tele-commuting, autodialing, continuous or extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, telemarketing, junk faxing, fax spamming, calling/faxing any person (through the use of distribution lists or otherwise) who has not given specific permission to be included in such a process or any other activity that would be inconsistent with personal and residential usage.... End User agrees to notify 8x8 immediately if usage of the Unlimited PSTN Plans changes from personal residential to business use and to subscribe to a business plan. 8x8 reserves the right to immediately terminate or modify the Services of any End User using Unlimited PSTN Plans if 8x8 determines, in its sole discretion, that End User is not using the Unlimited PSTN Plans for End User's reasonable personal residential use.

From Comcast Digital Voice...

b. Residential Use Only
Unless you subscribe to a Service plan that expressly permits otherwise, you agree to use the Services solely in a private residence; in living quarters in a hotel, hospital, dormitory, sorority or fraternity house, or boarding house; or in the residential portion of a premises used for both business and residential purposes. Without limiting the generality of the foregoing, you agree to use the Services only for personal and non-commercial purposes; however, you are permitted to use the Services to make business calls that are incidental to your personal and non-commercial use of the Services at the premises described in the preceding sentence.
You expressly agree not to use the Services for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for any other use that results in excessive usage inconsistent with normal residential calling patterns. If we determine, in our sole discretion, that your Service is being used for any of the aforementioned activities, we reserve the right (i) immediately and without Notice to terminate or modify the Service and (ii) to assess additional charges for each month in which excessive usage occurred.

Now from Verizon VoiceWing...

c. Use of Service and Device. You may not resell or transfer the Service to any other person for any purpose, or make any charge for the use of the Service, without express written permission from Verizon in advance. Verizon reserves the right to immediately terminate, change the calling plan or modify the Service if Verizon determines, in its sole discretion, that your usage exceeds our normal usage levels. Usage in excess of 5,000 minutes in any month shall be considered above normal levels and may be investigated and subject to the conditions above.

Time Warner Digital Phone...

(ii) If I receive Digital Phone Service, I agree not to use the Services for telemarketing, call center, medical transcription or facsimile broadcasting Services or for any enterprise purpose whether or not the enterprise is directed toward making a profit. I agree that, among other things, my use of the Services to make available my Digital Phone Service, or any portion thereof, to (or to provide or permit access by) persons outside the location identified in the Work Order (even if to a limited group of people or to other residences that I own or have the right to use), will constitute an enterprise purpose.



Read The Full Thread:

Does Vonage Define "Excessive Use"?


In the 4 1/2 years of running this site, I have only heard of two times that Vonage
A competitor defines "excessive use" on a residential line as more than 5,000
so vonage can be used then if you'd like to have a call center business?
Incoming or outgoing? I use it for incoming calls, about 40-50 per day no problems
Technically, using a residential Vonage line for any business is a violation
Residential accounts get flagged after 5000 minutes of use. After more than one
Thanks for the info, xcrunxc. I find it despicable companies are allowed
I think having 5000 minutes a month is resonable. I remember a few years back here
I don't think the actual number of minutes is the point here. If Vonage advertises
I know this applies to the 500 minute plan, but I also know that's a metered plan

spdickey posted "Since your comment above did not contain information about who the "most reputable" on 07/20/2007

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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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