Sign up

Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

Vonage VoIP Forums

Vonage In The News
Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage Since we're being honest here, imma jump in. This post contains my personal experiences,

Since we're being honest here, imma jump in. This post contains my personal experiences, facts and things that happened. This is not a rant and I do not work for any other Voip provider. If this post is in violation of something please tell me and it will be edited. I intend to post most of this as a formal review here and on DSLreports when I have time. Thanks.

Short answer: no, and I specifically tell people NOT to get Vonage. They let my number port stagnate for a year, take months to return emails, and now prevent me from porting the vonage-assigned temporary number out to a carrier that answers my email and allows me to not use a crappy ATA.

Long answer/my story:

I signed up with Vonage in December of 03. I was new to Voip then and it seemed like a really cool idea (phone service over the Internet! Wow!). I signed up to have my number ported, they shipped me a Motorola VT1000 series ATA, and i left it in the box for a while waiting on the port. After 30 days, no port, I called and asked why, they said they'd fix it and to sit tight. Same thing, 30 days, no port. Shoulda cancelled there and been done with it, mistake #1. I called a few more times but after a while got frustrated and forgot about the whole thing (I had other things on my mind then). Anyway, on and off over the next few months I would call and wait and call and wait, nothign ever happened. I then moved, and not wanting to pay the ILEC to setup a POTS line when I already was paying for Vonage, started using it and gave the temporary number to my friends (mistake #2). Started calling Vonage more aggressively, sent several emails using their web form, even called their 1800-496-something number to get direct to the porting department. Every time they would say that they'd look into it, they'd resubmit the port, they'd check with the carrier for status, NOT ONCE was such a call ever followed up on. Several times I was promised that it would be handled and it wasn't. Many of my emails got form responses, some got no responses. One got a response no less than (this is not a joke or an exaggeration) 9.5 months after I sent it. That's right, I mailed them to inquire (again) about my port in November 2004, and they responded in JULY 2005. And their response was to just cancel my port and assign the temporary number as my primary (waiving the usual $10 fee, oh goody). That's right, it took about as long for them to answer an email as it takes most women to concieve, develop, and give birth to a human baby. That was the last straw.

I finally gave up and after learning MUCH more about Voip technologies including Asterisk (free Voip pbx software for Linux) decided that Asterisk was the way to go. (I'm a computer consultant and this could better handle my business calls.) Vonage will not accept such a system except for their 'softphone' access which is (to me at least) useless (I can buy minutes cheaper elsewhere). They make you use their ATA for your main line. I found another Voip carrier similar to Vonage that supported and even encouraged the use of Asterisk, and asked them to port my Vonage temporary number (as I'd now given up all hope of getting my first number to work, and everybody had the temporary number anyway due to mistake #2). This company was highly rated for customer service, and is a smaller provider. They aren't as large or slick as Vonage... their website sucks, they bill people with quickbooks, but **THEY ANSWER THEIR EMAIL**. As I understand it, I'm not allowed to give a name so I won't, which is too bad, I'd love to send some customers their way. But back on topic.

I faxed their LOA form along with a printout of my Vonage dashboard accounts page as proof. The tech I worked with was very helpful, and got everything set up on their end. Unlike Vonage, they don't start charging you until they know you will have a successful port. So everything looked good, they setup my account, I linked in my server, and the number didn't port. I started using their system for outbound calling which worked great. However my Vonage number wasn't porting. The rep I was working with put in nothing short of a heroic effort to try to port my number, using all of their upstream carriers. After more than two months of trying (and keeping in excellent contact via email- only once has it taken him more than a day or two to respond to an email, and even then half the email was an apology that it took so long), he came to the conclusion that Vonage was doing something to the line ('Enhanced Services') that prevents it from being ported. I figure this might mean 911 so I emailed Vonage to ask them to kill 911, of course they didn't even respond. That was a few weeks ago.

So that's where I am now. On Monday I intend to call Vonage (i am setting aside a few hours for this task) to ask (beg) for the release of my number.
When I call, I don't expect to be able to easily find or get in touch with a useful technician who has the power to do what I need. With my new carrier- such a tech is just an email away. I do expect to be told that I need to reboot my router and/or phone adapter. Perhaps dealing with Vonage has made me cynical, but I blame them for that.

So no, I didn't recommend Vonage to anybody this year.
FWIW, one branch of my family is happily using Vonage, recommended by me back when I thought everything was peachy. They don't care about Voip or ATAs and just want cheap phone calls, and they are quite happy with it. It has worked extremely reliably for them, and it saves them a great deal of money due to the large number of long-distance calls they make. However, they didn't port, they got a Vonage-assigned number. They aren't nearly as geeky as I am, so they'll probably be happy for the forseeable future, and I wish them luck with it. I'm sure they recommended Vonage to their friends.

Read The Full Thread:

Will You Suggest Vonage To Your Relatives Over Thanksgiving?

With the Thanksgiving holiday coming up, I know a number of you will be flying and
I most certainly will do no such thing. After waiting for months to get a local area
my vonage experience has actually turned more toward the positive as of late.
Absolutely, I will talk about it. I have had the service for some 4 months and have
I all ready have gotten my sister, mother, mother-in-law, and several neighbors
Maybe. I've had very good experiences up until a few weeks ago with vonage, but
I have live with Vonage for just over a week, but have been very pleased so far with
I will be most defintely. My parents have had an 800 for years so the kids could call
Based on my experience, I would only recommend VOIP to my enemies. But unfortunately
Most of my family already knows about the 2 days on incoming fast busy we had a few

IronHelix posted "Since we're being honest here, imma jump in. This post contains my personal experiences," on 11/26/2005

Vonage Service Plans

Vonage VoIP Members
Members List Members
New patsykf3
New Today 0
Yesterday 0
Total 101029

Who Is On Site
Visitors 1
Members 0
Total 1

Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Site Search

†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

** Certain call types excluded. is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.

Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.20 Seconds and Pages In The Last 60 Seconds
The Vonage VoIP Forum