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Vonage Since we're being honest here, imma jump in. This post contains my personal experiences,



Since we're being honest here, imma jump in. This post contains my personal experiences, facts and things that happened. This is not a rant and I do not work for any other Voip provider. If this post is in violation of something please tell me and it will be edited. I intend to post most of this as a formal review here and on DSLreports when I have time. Thanks.

Short answer: no, and I specifically tell people NOT to get Vonage. They let my number port stagnate for a year, take months to return emails, and now prevent me from porting the vonage-assigned temporary number out to a carrier that answers my email and allows me to not use a crappy ATA.

Long answer/my story:



I signed up with Vonage in December of 03. I was new to Voip then and it seemed like a really cool idea (phone service over the Internet! Wow!). I signed up to have my number ported, they shipped me a Motorola VT1000 series ATA, and i left it in the box for a while waiting on the port. After 30 days, no port, I called and asked why, they said they'd fix it and to sit tight. Same thing, 30 days, no port. Shoulda cancelled there and been done with it, mistake #1. I called a few more times but after a while got frustrated and forgot about the whole thing (I had other things on my mind then). Anyway, on and off over the next few months I would call and wait and call and wait, nothign ever happened. I then moved, and not wanting to pay the ILEC to setup a POTS line when I already was paying for Vonage, started using it and gave the temporary number to my friends (mistake #2). Started calling Vonage more aggressively, sent several emails using their web form, even called their 1800-496-something number to get direct to the porting department. Every time they would say that they'd look into it, they'd resubmit the port, they'd check with the carrier for status, NOT ONCE was such a call ever followed up on. Several times I was promised that it would be handled and it wasn't. Many of my emails got form responses, some got no responses. One got a response no less than (this is not a joke or an exaggeration) 9.5 months after I sent it. That's right, I mailed them to inquire (again) about my port in November 2004, and they responded in JULY 2005. And their response was to just cancel my port and assign the temporary number as my primary (waiving the usual $10 fee, oh goody). That's right, it took about as long for them to answer an email as it takes most women to concieve, develop, and give birth to a human baby. That was the last straw.

I finally gave up and after learning MUCH more about Voip technologies including Asterisk (free Voip pbx software for Linux) decided that Asterisk was the way to go. (I'm a computer consultant and this could better handle my business calls.) Vonage will not accept such a system except for their 'softphone' access which is (to me at least) useless (I can buy minutes cheaper elsewhere). They make you use their ATA for your main line. I found another Voip carrier similar to Vonage that supported and even encouraged the use of Asterisk, and asked them to port my Vonage temporary number (as I'd now given up all hope of getting my first number to work, and everybody had the temporary number anyway due to mistake #2). This company was highly rated for customer service, and is a smaller provider. They aren't as large or slick as Vonage... their website sucks, they bill people with quickbooks, but **THEY ANSWER THEIR EMAIL**. As I understand it, I'm not allowed to give a name so I won't, which is too bad, I'd love to send some customers their way. But back on topic.

I faxed their LOA form along with a printout of my Vonage dashboard accounts page as proof. The tech I worked with was very helpful, and got everything set up on their end. Unlike Vonage, they don't start charging you until they know you will have a successful port. So everything looked good, they setup my account, I linked in my server, and the number didn't port. I started using their system for outbound calling which worked great. However my Vonage number wasn't porting. The rep I was working with put in nothing short of a heroic effort to try to port my number, using all of their upstream carriers. After more than two months of trying (and keeping in excellent contact via email- only once has it taken him more than a day or two to respond to an email, and even then half the email was an apology that it took so long), he came to the conclusion that Vonage was doing something to the line ('Enhanced Services') that prevents it from being ported. I figure this might mean 911 so I emailed Vonage to ask them to kill 911, of course they didn't even respond. That was a few weeks ago.

So that's where I am now. On Monday I intend to call Vonage (i am setting aside a few hours for this task) to ask (beg) for the release of my number.
When I call, I don't expect to be able to easily find or get in touch with a useful technician who has the power to do what I need. With my new carrier- such a tech is just an email away. I do expect to be told that I need to reboot my router and/or phone adapter. Perhaps dealing with Vonage has made me cynical, but I blame them for that.


So no, I didn't recommend Vonage to anybody this year.
FWIW, one branch of my family is happily using Vonage, recommended by me back when I thought everything was peachy. They don't care about Voip or ATAs and just want cheap phone calls, and they are quite happy with it. It has worked extremely reliably for them, and it saves them a great deal of money due to the large number of long-distance calls they make. However, they didn't port, they got a Vonage-assigned number. They aren't nearly as geeky as I am, so they'll probably be happy for the forseeable future, and I wish them luck with it. I'm sure they recommended Vonage to their friends.



Read The Full Thread:

Will You Suggest Vonage To Your Relatives Over Thanksgiving?


With the Thanksgiving holiday coming up, I know a number of you will be flying and
I most certainly will do no such thing. After waiting for months to get a local area
my vonage experience has actually turned more toward the positive as of late.
Absolutely, I will talk about it. I have had the service for some 4 months and have
I all ready have gotten my sister, mother, mother-in-law, and several neighbors
Maybe. I've had very good experiences up until a few weeks ago with vonage, but
I have live with Vonage for just over a week, but have been very pleased so far with
I will be most defintely. My parents have had an 800 for years so the kids could call
Based on my experience, I would only recommend VOIP to my enemies. But unfortunately
Most of my family already knows about the 2 days on incoming fast busy we had a few

IronHelix posted "Since we're being honest here, imma jump in. This post contains my personal experiences," on 11/26/2005

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