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HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the

In The Forum:
Hard Wiring - Installation
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing

In The Forum:
Hard Wiring - Installation
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and

In The Forum:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,

In The Forum:
Hard Wiring - Installation
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer

In The Forum:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46

James44 Posted:
Which network
connection do you

In The Forum:
Wireless Access Point plugged into switch
On Jul 13, 2016 at 22:55:00

jjatsk Posted:
We are renting a
few offices right
next door to our
main building. I
have a wireless

In The Forum:
Wireless Access Point plugged into switch
On Jul 09, 2016 at 12:00:54

Pman Posted:
Hello, While
Vonage has been a
great service over
the years, it is
time to part

In The Forum:
LNP – Local Number Portability
Cannot port phone number to new carrier - repeated failures
On Jul 05, 2016 at 09:12:07

jbugz67 Posted:
We recently
purchased 5
Polycom VVX 300
phones from
Vonage, and have

In The Forum:
Nothing but problems with VVX300
On Apr 15, 2016 at 14:58:07

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Vonage Since roughly March 30th, I have experienced choppy audio during every call.

Since roughly March 30th, I have experienced choppy audio during every call. The distortion only lasts about 1-3 seconds, then clears up. But, it repeats often during the call, usually every 1-5 minutes.

After repeated phone calls to both Vonage and the ISP, and repeated troubleshooting (using standard Ping, Visual Route, Ping Plotter, and some personal knowledge) I am now in the position of being stuck in the middle of finger pointing. Vonage points to the ISP and the ISP points back to Vonage.

Let me also add that I have been a happy user of Vonage for 15 months...UNTIL recently. I am now a very unhappy customer.

Troubleshooting includes:
- swapping out Linksys gateway router with another Linksys (older version) that I had laying around

- Had my ISP come to the house and run checks on the entire line out to the curb. They even pulled a new, dedicated cable from the junction box on the side of my house to my cable modem.

- When this failed, they pulled a new temp. coax from their main box across the street, over my front lawn, through the front door into my cable modem - same problem.

1. Location - Walnut Creek, CA
2. ISP - Astound (recently purchased by Wave Broadband) - cable
3. Upload =6MB, Download = 384kbps
4. Modem = Scientific Atlanta WebStar DPC2100
Gateway cable router = Linksys BEFSR41 V3
5. Vonage adapter PAP2
6. Setup of Network : Modem->Linksys Router->Vonage Adapter (on DMZ)
7. DETAILED results from with a test call to Boston.

2.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 27.6%
Latency 0.00 0.0%
Packet Discards 1.51 72.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 172 ms
Packet Discards 4.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Min: 0 ms
Avg: 4 ms
Max: 52 ms
Signaling Quality
Post-Dial Delay 171 ms
Call Setup Time 181 ms
Media Delay 321 ms

My ISP claims that they have experienced a surge in the number of customers calling over the past few weeks to complain about the quality of their Voip service degrading. Tech support claims that *all* of these customers are using Vonage. They claim that they are going to proactively work with Vonage to remedy the issue. I don't hold much all. Unfortunately, I am a heavy user of the phone since I work from home. At the moment I am relying on my cell phone - but tearing through my monthly minutes. I guess if I can't get this solved I may have to go back to the crappy old Baby Bell (SBC) land line service - which is WAY more expensive.

My ISP tech support pointed me to this forum site...they referenced the fact that many people are having problems with Vonage. I think they did this as a means to say "see, look. It's not us....many people outside of our network are having problems."

Any thoughts?

Read The Full Thread:

Intermittent choppy audio

It's unlikely that it's something other than your ISP, given that they admit to
Your VoIP test call results are terrible. Try connecting your computer directly
I agree with Steve. Your VoIP test (which is NOT done from the Vonage site,
Thanks for the suggestions. Below is data from a test with my computer connected

ppsibley posted "Since roughly March 30th, I have experienced choppy audio during every call." on 04/13/2006

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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