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Vonage Since roughly March 30th, I have experienced choppy audio during every call.
Since roughly March 30th, I have experienced choppy audio during every call. The distortion only lasts about 1-3 seconds, then clears up. But, it repeats often during the call, usually every 1-5 minutes.
After repeated phone calls to both Vonage and the ISP, and repeated troubleshooting (using standard Ping, Visual Route, Ping Plotter, and some personal knowledge) I am now in the position of being stuck in the middle of finger pointing. Vonage points to the ISP and the ISP points back to Vonage.
Let me also add that I have been a happy user of Vonage for 15 months...UNTIL recently. I am now a very unhappy customer.
Troubleshooting includes:
- swapping out Linksys gateway router with another Linksys (older version) that I had laying around
- Had my ISP come to the house and run checks on the entire line out to the curb. They even pulled a new, dedicated cable from the junction box on the side of my house to my cable modem.
- When this failed, they pulled a new temp. coax from their main box across the street, over my front lawn, through the front door into my cable modem - same problem.
1. Location - Walnut Creek, CA
2. ISP - Astound (recently purchased by Wave Broadband) - cable
3. Upload =6MB, Download = 384kbps
4. Modem = Scientific Atlanta WebStar DPC2100
Gateway cable router = Linksys BEFSR41 V3
5. Vonage adapter PAP2
6. Setup of Network : Modem->Linksys Router->Vonage Adapter (on DMZ)
7. DETAILED results from www.testyourvoip.com with a test call to Boston.
MOS
2.9 / 5.0
(Best with G.711 is 4.4)
Degradation Sources
Codec 0.58 27.6%
Latency 0.00 0.0%
Packet Discards 1.51 72.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 172 ms
Packet Discards 4.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 0 ms
Avg: 4 ms
Max: 52 ms
Signaling Quality
Post-Dial Delay 171 ms
Call Setup Time 181 ms
Media Delay 321 ms
My ISP claims that they have experienced a surge in the number of customers calling over the past few weeks to complain about the quality of their Voip service degrading. Tech support claims that *all* of these customers are using Vonage. They claim that they are going to proactively work with Vonage to remedy the issue. I don't hold much hope....at all. Unfortunately, I am a heavy user of the phone since I work from home. At the moment I am relying on my cell phone - but tearing through my monthly minutes. I guess if I can't get this solved I may have to go back to the crappy old Baby Bell (SBC) land line service - which is WAY more expensive.
My ISP tech support pointed me to this forum site...they referenced the fact that many people are having problems with Vonage. I think they did this as a means to say "see, look. It's not us....many people outside of our network are having problems."
Any thoughts?
Read The Full Thread: Intermittent choppy audio
• It's unlikely that it's something other than your ISP, given that they admit to
• Your VoIP test call results are terrible. Try connecting your computer directly
• I agree with Steve. Your VoIP test (which is NOT done from the Vonage site, testyourvoip.com
• Thanks for the suggestions. Below is data from a test with my computer connected
ppsibley posted "Since roughly March 30th, I have experienced choppy audio during every call." on 04/13/2006 |
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