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mikebrown Posted:
there, Please
check out -

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Oct 24, 2017 at 22:29:48

mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you

In The Forum:
Hard Wiring - Installation
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to

In The Forum:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
and get free
access while

In The Forum:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
question. We
rely exclusively
on a Vonage system
for our

In The Forum:
Vonage UK
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
? Thanks!

In The Forum:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality

In The Forum:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up

In The Forum:
Fax - Tivo - Alarms
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address

In The Forum:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

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Vonage Since roughly March 30th, I have experienced choppy audio during every call.

Since roughly March 30th, I have experienced choppy audio during every call. The distortion only lasts about 1-3 seconds, then clears up. But, it repeats often during the call, usually every 1-5 minutes.

After repeated phone calls to both Vonage and the ISP, and repeated troubleshooting (using standard Ping, Visual Route, Ping Plotter, and some personal knowledge) I am now in the position of being stuck in the middle of finger pointing. Vonage points to the ISP and the ISP points back to Vonage.

Let me also add that I have been a happy user of Vonage for 15 months...UNTIL recently. I am now a very unhappy customer.

Troubleshooting includes:
- swapping out Linksys gateway router with another Linksys (older version) that I had laying around

- Had my ISP come to the house and run checks on the entire line out to the curb. They even pulled a new, dedicated cable from the junction box on the side of my house to my cable modem.

- When this failed, they pulled a new temp. coax from their main box across the street, over my front lawn, through the front door into my cable modem - same problem.

1. Location - Walnut Creek, CA
2. ISP - Astound (recently purchased by Wave Broadband) - cable
3. Upload =6MB, Download = 384kbps
4. Modem = Scientific Atlanta WebStar DPC2100
Gateway cable router = Linksys BEFSR41 V3
5. Vonage adapter PAP2
6. Setup of Network : Modem->Linksys Router->Vonage Adapter (on DMZ)
7. DETAILED results from with a test call to Boston.

2.9 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 27.6%
Latency 0.00 0.0%
Packet Discards 1.51 72.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Latency 172 ms
Packet Discards 4.8%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Min: 0 ms
Avg: 4 ms
Max: 52 ms
Signaling Quality
Post-Dial Delay 171 ms
Call Setup Time 181 ms
Media Delay 321 ms

My ISP claims that they have experienced a surge in the number of customers calling over the past few weeks to complain about the quality of their Voip service degrading. Tech support claims that *all* of these customers are using Vonage. They claim that they are going to proactively work with Vonage to remedy the issue. I don't hold much all. Unfortunately, I am a heavy user of the phone since I work from home. At the moment I am relying on my cell phone - but tearing through my monthly minutes. I guess if I can't get this solved I may have to go back to the crappy old Baby Bell (SBC) land line service - which is WAY more expensive.

My ISP tech support pointed me to this forum site...they referenced the fact that many people are having problems with Vonage. I think they did this as a means to say "see, look. It's not us....many people outside of our network are having problems."

Any thoughts?

Read The Full Thread:

Intermittent choppy audio

Your VoIP test call results are terrible. Try connecting your computer directly
I agree with Steve. Your VoIP test (which is NOT done from the Vonage site,
Thanks for the suggestions. Below is data from a test with my computer connected
It's unlikely that it's something other than your ISP, given that they admit to

ppsibley posted "Since roughly March 30th, I have experienced choppy audio during every call." on 04/13/2006

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