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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Similar experience here. Over the past (almost) one year, when service worked,




Similar experience here. Over the past (almost) one year, when service worked, it worked pretty well and subjectively speaking, at one time we were probably 90-95% satisfied. But that is beginning to erode. Somewhere around July, we started to notice a significant increase in miscellaneous problems which are beginning to shake our faith in the service. Increasingly, we've had to rely more on the cell phone, and it's become somewhat "normal" to have at least 2-3 calls per week roll to the network availability number for no apparent reason.


Our inbound callers have been plagued with "all circuits are busy" messages since late March. After approx. 2 dozen emails with tier 3 support citing specific dates/times/call_from/call_to information, they think they've found the issue (with XO). Let's hope so.

We've also seen an increasing number of rings-forever-no-answer problems when calling outbound. (when we know the receiving party, such as our neighbor across the street, is home and not on the phone)


I've noticed that an increasing number of inbound calls are listed as "Wireless Caller", even when the caller is on a POTS line. Our non-Vonage lines (our POTS and my cell phone) list the callerID correctly, so the issue appears to be unique to Vonage. We also have just started seeing callers listed as "Error" even though the call comes through fine.... also started in mid-July.


We've been experiencing substantially more clicks, pops, and echoes in the past few weeks. TestMyVoIP.com shows our QoS at 98-99% consistently. Long-term PingPlotter tests (current test has been running for 33 days) show consistently low latency and virtually non-existent packet loss. Also, callers have complained that when they dial our number, they intermittently get a squealing tone similar to a modem/fax, but not exactly. Several of them have our number on speed dial, so we know it was not a mis-dial.


We've gotten several ring-once-to-vonage-line then roll-to-network-availability-number calls within the past few days. PingPlotter (polling every 10 seconds) shows 0% packet loss and very low latency every time this has happened.


3 hours? Wow......

I like the idea of Voip and will stick with it (for now), because I've always been somewhat of an early adopter of technology. But I must say, living with Vonage as our primary service has turned the telephone from "it always works, no matter what" (even thru 4 hurricanes last year) to something that's actually a little less reliable than my cell phone. (gasp!)

 



Read The Full Thread:

Vonage - Are you kidding me?


Hi, I'm an avid vonage user, signed up a year ago, and have had few problems.
PM me your acct number and any ticket numbers u may have
I called in last night and did get through. They said something about doing work
Glad I'm not the only one. Like I mentioned, I'm an IT professional developing
I have the experience of getting a dialtone for a minute or two, and then losing

rebus posted "Similar experience here. Over the past (almost) one year, when service worked," on 08/09/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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