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nayan007 Posted:
did they tell you
about what all the
changes they have
made,because I am
also having...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 11, 2012 at 12:19:53

nayan007 Posted:
Please go through
the link. Here it
is given the
solution of the
problem stepwise....
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 11, 2012 at 12:02:07

Ikeman Posted:
I did this last
summer for six
weeks. It worked
perfectly. I also
used a phone that...
In The Forum:
Vonage
Topic:
can''t get a dialtone using US box in UK
On Feb 09, 2012 at 17:25:55

Ikeman Posted:
I contacted Vonage
and the issue was
escalated to the
Advanced Technical
Support...
In The Forum:
Vonage
Topic:
DTMF problem with Vonage and Intercall Reservation Plus
On Feb 09, 2012 at 17:11:49

Beardy Posted:
My sister lives in
Italy, her
boyfriend is in
AL. When
travelling he
rings her by...
In The Forum:
Vonage
Topic:
Problem calling from US to Europe
On Feb 09, 2012 at 10:35:05

cust2005 Posted:
I was having
problems all
yesterday (Feb
2nd). Outbound
calls,
either: ring...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 03, 2012 at 10:27:48

rebus Posted:
This morning all
inbound calls from
non-Vonage numbers
are hitting my
cellphone...
In The Forum:
Vonage
Topic:
Inbound calls going to network availability number
On Feb 02, 2012 at 08:39:05

salytwo Posted:
Hello, I started
my VOIP system and
I need to connect
it to out site of
my country. How...
In The Forum:
Vonage
Topic:
how to start VOIP with Vonage
On Feb 02, 2012 at 00:13:30

Stevebo Posted:
My Comcast
Internet cable
outlet is located
in a room apart
from where my
Vonage...
In The Forum:
Vonage
Topic:
Connecting Vonage Box to Wirless Network
On Jan 31, 2012 at 20:55:18

sahabjee Posted:
Setting these
problems aside,
the FRITZ!Box is a
perfectly priced
and ideally...
In The Forum:
Vonage
Topic:
modem/router combo and phone ports
On Jan 30, 2012 at 19:24:23

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Vonage Signed up June 21st and have spent hours upon hours of my time trying to get this

Signed up June 21st and have spent hours upon hours of my time trying to get this to work. Each time they promise me credits for service I wasn't able to use. To date they have charged me over $200 for monthly service and equipment.

I have not used this service at all.

Each time I try and cancel, they make more promises and can't resolve my problem. They send me new equipment for free (yet charge me $54 for it)

Today, I found out in five minutes why it wouldn't work (after the 30 minute hold time, of course). I have to cancel my landline first and it would work. Why didn't they tell me that on June 26th when I called in?? I would have cancelled Vonage then and there. They had plenty of opportunity to tell me this, but never did.

Now, I have to pay a $40 cancellation fee for a total of $240 paid out. The sick thing is; the $240 is worth it to make this headache go away.

Absolutely, without a doubt, the worst phone support experience I've ever had.

Nothing but lies from the reps. They won't escalate calls to supervisors beyond the floor manager. They spit out policies and follow procedures like a trained monkey or programmed robot.

I've contacted my Credit Union to stop any future charges and began the proceeding to get my money back.

It's completely despicable how they run this company. They promise the world just to get you past the 30 days and then your stuck.

Yet, somehow it's my fault for not cancelling in a timely manner.

Hope you sleep well Kieth badge number: 26968 (it's probably fake)

Read The Full Thread:

Poor customer service and even worse technical support

• You DO NOT have to cancel landline before Vonage. You can keep your landline and
• Vonage is a VOIP provider piggy backing on top on an existing Broadband provider.Other
• In case of Vonage, the problem is due to low morale and overworked first and second
• Most support services are overloaded with calls and there is constant churn in
• skydivenshort is absolutely right. It's only about the call stats and it irks

JC9 posted "Signed up June 21st and have spent hours upon hours of my time trying to get this" on 09/28/2007

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1 Unlimited calling and other services for all residential plans are based on normal residential use by single-family household members. A combination of factors are used to determine abnormal use, including but not limited to: the number of unique numbers called, international calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

HIGH SPEED INTERNET REQUIRED. † LIMITED TIME OFFER, VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. As a subscriber to Vonage service, you agree to be bound by the Terms of Service. See www.vonage.com/tos for details. ¤ Where available. The number transfer process takes approximately 10 business days from the time you confirm your transfer request. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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