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In The Forum:
Vonage
Topic:
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In The Forum:
Vonage
Topic:
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DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
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In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

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In The Forum:
Vonage
Topic:
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
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In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03


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Vonage Pros and Cons for 2006



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Salt Lake City: impressions after several months




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Vonage Signed up June 21st and have spent hours upon hours of my time trying to get this



Signed up June 21st and have spent hours upon hours of my time trying to get this to work. Each time they promise me credits for service I wasn't able to use. To date they have charged me over $200 for monthly service and equipment.

I have not used this service at all.

Each time I try and cancel, they make more promises and can't resolve my problem. They send me new equipment for free (yet charge me $54 for it)

Today, I found out in five minutes why it wouldn't work (after the 30 minute hold time, of course). I have to cancel my landline first and it would work. Why didn't they tell me that on June 26th when I called in?? I would have cancelled Vonage then and there. They had plenty of opportunity to tell me this, but never did.

Now, I have to pay a $40 cancellation fee for a total of $240 paid out. The sick thing is; the $240 is worth it to make this headache go away.

Absolutely, without a doubt, the worst phone support experience I've ever had.

Nothing but lies from the reps. They won't escalate calls to supervisors beyond the floor manager. They spit out policies and follow procedures like a trained monkey or programmed robot.

I've contacted my Credit Union to stop any future charges and began the proceeding to get my money back.

It's completely despicable how they run this company. They promise the world just to get you past the 30 days and then your stuck.

Yet, somehow it's my fault for not cancelling in a timely manner.

Hope you sleep well Kieth badge number: 26968 (it's probably fake)



Read The Full Thread:

Poor customer service and even worse technical support


You DO NOT have to cancel landline before Vonage. You can keep your landline and
Vonage is a VOIP provider piggy backing on top on an existing Broadband provider.Other
In case of Vonage, the problem is due to low morale and overworked first and second
Most support services are overloaded with calls and there is constant churn in
skydivenshort is absolutely right. It's only about the call stats and it irks

JC9 posted "Signed up June 21st and have spent hours upon hours of my time trying to get this" on 09/28/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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