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Hard Wiring - Installation
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On Feb 23, 2017 at 18:33:52

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Vonage Short version: I have replaced a 2nd land line with Vonage, made a custom cable



Short version: I have replaced a 2nd land line with Vonage, made a custom cable to wire the Vonage L1 output to the L2 wires on my house wiring. Using the same 2 line phone I've used for years, dial tone is there, outgoing calls work, but incoming calls don't ring and go straight to voice mail. If I connect a basic phone directly to the adapter it works.

Further details: I'm a new Vonage customer. My goal in getting Vonage was to replace a 2nd line in my house that is used for my work - I work from home. I long ago setup a network wiring closet, with home runs for all voice/data connections over Cat5.

I initially had a lot of trouble in getting the Vonage adapter working - turns out they had setup my account incorrectly in some way. Once that was corrected and the basic functionality seemed to be working, after some reading here, I finally got the Vonage line connected as line 2 on my telecom block. (Had to fix up a cable with line 1 crossed over to line 2 since Vonage only uses the line 1 wiring.)

So now I have another problem: incoming calls go straight to voice mail, instead of ringing on the phone. I do have dial tone and outbound calls work ok. I have a L1+L2 cable connected to the phone, which has worked fine for years with both lines as a land line. Also, if I connect a basic phone directly to the Vonage adapter and power on/off, incoming calls do ring. Talking to Vonage support they say it must be the wiring. That makes sense on the surface, but the only change in wiring is the custom cable from the Vonage adapter to the telecom block. (I disconnected the orange/white wires from the incoming telco line and replaced with wires for the cable to the Vonage adapter.) The phone is a VTech 2 line model. I don't have another phone with a line 2 jack so I can't easily try another phone on L2.

Anyone have any ideas?



Read The Full Thread:

Incoming calls not ringing


Two things to check: make sure that the line 1 and line 2 cords going into your telephone
Thanks for the suggestions, trekologer. I switched the cable from the Vonage
It sounds like a high (?) resistance short in the wiring, making the adapter think
The adapter is the Vonage VDV21-VD. I'm not sure how to connect a basic corded
OK, you have the V-portal. All of the other Vonage adapters of which I'm aware have
So I looked for the line separator type jack last night but it was out of stock. I

pheroy posted "Short version: I have replaced a 2nd land line with Vonage, made a custom cable" on 07/28/2008

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