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Vonage Several possibilities: I know this is stupid, but bear with me on it, OK?:



Several possibilities:

I know this is stupid, but bear with me on it, OK?: Are you ABSOLUTELY SURE that there is no telco connection of any kind on your line (as in, there was a wire coming in and Telco recently turned it on)? Assuming, which is almost certain, that is the case...

It sounds like the hangup signal is not reaching the phone, in other words there is (possibly) a wiring short somewhere (within a phone or not) that is causing the adapter to think that the phone is off-hook when it's not.

You may have a telephone that is having trouble going on-hook (hanging up) and is trying to keep the circuit open. Unplug all but one telephone in their usual places, and try that one. Add or swap phones, one at a time, until you get the problem again.

Look at your wiring. Any been stepped on heavily lately? Any loose connectors sitting in salt water (grin)? Anything that could cause a partial short circuit between two of the wires?

Also, think about "odd" devices like modems, FAXes, switchers, autodialers, answering machines, etc. Got any stuff like that hooked up? Check it out. One gentleman here had problems with Caller ID until he discovered that unplugging a never-used old modem fixed it. His Caller ID worked until Vonage loaded a new firmware version, but for him it was easier to eliminate the problem (modem) rather than have Vonage figure out a way to compensate for it like they did before the firmware upgrade.

If all else fails, call CS. Vonage was "kind" enough to load new firmware a few weeks ago that helped a lot of people and hurt others. It's possible (possible, mind you) that your wiring was working because the old firmware was compesating for some problem that the new firmware can't.

I won't opine as to whether they should continue to compensate. Obviously, if they found a way to make it work before, they can probably do so again, but the Law of Unintended Consequences also applies. They might have, for example, solved a problem by lowering or raising a voltage level that now causes your wires to short more easily, or some of your older equipment just can't handle the "upgrade".

But check your gear first. You may have had a phone fail. You may have a wiring fault. Or Vonage might have screwed you up, or can no longer compensate for a problem you've had all along.



Read The Full Thread:

use of home wiring worked for 4 weeks, then suddenly stopped


About 6 weeks ago I had successfully configured my Vonage service to run through
Yep, I'm sure that BellSouth didn't sneak up and put a box on my house without my
AThompson, If your troubleshooting has suggestion nothing with the inside
Mundy5, I will contact customer service about the firmware downgrade and
I'm having the same problem. I hooked up my Vonage in April 2005 by taking the phone
My inside wiring is working again. This morning I investigated around the side
Oops, in my previous post above I meant to type "we have not had any rain in well over
Congratulations. I am not 100% sure why this would have fixed your problem. I know
Mundy & Thompson Imagine my suprise when last night after pulling in my

NateHoy posted "Several possibilities: I know this is stupid, but bear with me on it, OK?:" on 11/07/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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