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Vonage Several people have reported that when they have reported their issues with Vonage
Several people have reported that when they have reported their issues with Vonage to Comcast, Comcast has attempted to cross-sell them to Comcast Voip and that Vonage does not work because it is a "low cost knockoff" of Comcast Voip or somesuch. That sounds like a perfect upsell oportunity, and if they manage to hurt Vonage's (now a competitor's) business in the process with some customers who defect back to POTS, well, no harm done to Comcast.
Well, I could buy that, if the problems were more widespread. My brother in Virginia loves Vonage. I love it. Despite Comcast's size, they do not enjoy a monopoly on all customers in the United States, and I have yet to see "SBC/AT&T versus Vonage", "Verizon versus Vonage", "SusCom versus Vonage", "Adelphia versus Vonage", etc etc. Yet, we have several new threads started up each week, all by Comcast customers, mostly in the Midwest somewhere, all experiencing issues with slow access to the Vonage web site and poor access to their Vonage lines.
If Vonage were in "cost containment", don't you think the problem would be a little more widespread?
How does Vonage benefit from targeting Comcast customers? Are they selling competing broadband services? No. Is losing customers in droves somehow going to save them el big buckaroos and make the (future) shareholders happy? No. What possible benefit could Vonage get, even if they were saving money, by targeting customers of a specific ISP? If they wanted to save money, they could just screw everyone over a lot easier and cheaper.
How does Comcast benefit from targeting Vonage customers? They sell a competing product.
I'm not saying Comcast *IS* screwing Vonage customers over. It could be simple incompetence, or necessary growth-related upgrades being done poorly, coincidentally messing up the routers that are located East of them (the gateway to the East coast). But, then, wouldn't other sites hosted on the East Coast be really slow?
Read The Full Thread: Having trouble in Illinois with COMCAST again
• Is anyone else experiencing broken outbound sound in the Midwest?
• YES!
See the Comcast vs Vonage thread.
• It's been absolutely horrific. Ping Plotter is showing exactly where the problem
• Yep... same here. (NW Indiana) The odd part is that my outgoing problems seem to
• Sometimes Down In Downers Grove. Cannot get to the secure web site. Sucks
• I'm thinking it's not Comcast. Having same problems. Everything else works great.
• www.vonage.com and my dashboard getting typical 1-2 second response times as
• This is the 4th week that I am experiencing inconsistent quality (garbled on my
• While I can't completely discount the conspiracy theory of Comcast intentionally
NateHoy posted "Several people have reported that when they have reported their issues with Vonage" on 02/28/2006 |
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