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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months



Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!



Great Price, No Complaints
Great Price, No Complaints



You need some common sense.
You need some common sense.



Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...




Vonage Reviews

Vonage Several months of the service, and here are my thoughts: (1) The hat is nice (2)



Several months of the service, and here are my thoughts:

(1) The hat is nice

(2) Full phone functionality every time I've needed to take or make a call, with the exception of (3) below. I have noticed the phone light being off a couple of times on the router, just for a few moments.

(3) My router burnt out about 3 days into the service (just the phone circuit). This could have been due to my setting a paper on top of it absently, then discovering that it was hot. I work with electronic components all the time, should have known better. Anyway, my adventure with tech support began.

Between the poor connection to India (or wherever?) and Muhammad's accent (yes, that's what he said), I could understand perhaps 35% of the conversation. That was the big problem. He went over the usual power cycling stuff etc, and then I did the whole thing again with his supervisor. This is understandable, given that the process often solves problems when dealing with less technical people.

It became obvious that I indeed had a bad router when we tried to do some config, and received the response "save failed". The tech support guy droned on for some time telling me what they would do and what I should do. I barely caught that they would ship me a new router. I tried to tell him to e-mail me any instruction I might need, don't know what he heard, and finally just had to hang up while he was talking. At that point I just could not understand anything he was saying.

He did send e-mails. I was told to return the router. They gave me an RMA number. I shipped it off right away. Two days later, they e-mailed me a prepaid UPS shipping label as an attachment. Too late, I had already eaten the cost!

They billed my credit card $100 for the new router. I was a bit nervous about that, but they credited it back when they received the old router (in original box, with all associated stuff).

The big problem is obviously the unintelligible support. There needs to be either a very clean connection, or someone who speaks excellent English. Both problems at once are too much.

For now I will say, "thumbs up". The reliability and quality of the service have been first-rate after the initial problem.

John



Read The Full Thread:

My initial impressions of the service



JohnRB posted "Several months of the service, and here are my thoughts: (1) The hat is nice (2)" on 07/26/2005

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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