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Vonage Several issues:
1. Intrado is an awful mess of a company, I deal with them every
Several issues:
1. Intrado is an awful mess of a company, I deal with them every day. They cannot even get the proper parts for the equipment they distribute. They are one of a very few wireless 911 ALI database providers, and they don't do that very well, either. They have tried in the past to charge PSAP's fees in excess of 2 dollars per dip, which can result in huge fees on a wireless 911 call where the caller is mobile. Their own employees grumble constantly (albeit quietly) about how the company is mismanaged.
2. 911 fees are not taxes paid to government. They are tarriffs on the services you receive from a phone company, which help to somewhat defray the costs of running 911. In many states, there are statutes to determine where the money goes. New York recently settled out of court for an undisclosed, but multimillion-dollar amount, since they were giving the wireless 911 fees to the New York State Police, who were then using the money to buy uniforms and other non-911 items. This may have contributed to a tragedy where 3 young boys drowning while on a cell 911 call to a dispatcher who was unable to determine their location in time.
3. The U.S. 911 system is not old, most equipment installed is under 5 years old. I work in a small PSAP that covers about 45,000 people in an 835 square mile area. Our equipment is state-of-the-art, as is that in most of the many PSAP's I've visited across the country. We are one of 5 counties in our state who will be able to handle Phase II wireless calls by the end of the year. Our equipment is far more advanced than that of a large PSAP in Japan that I visited last year, and their telephone system as a whole is about 7-10 years ahead of those in the U.S.
4. Telephone companies do not hate 911, nor do they make bunches of money from it. There is no profit in 911 for PSAP's or telcos. Telcos handle 911 because they have to, and sometimes they don't divert all of the necessary resources to the task.
5. Telephone companies do not use "pin traps", or at least haven't since they replaced all the mechanical relays. The most common format for a 911 call is wink-start, which just means that the telco switch reverses the polarity on the line when it gets a 911 call, signalling the routing equipment that it has a call, and the router does the same in reverse to acknowledge. There are many forms of called-party supervision, which allow the PSAP to "trap" your phone line.
Sorry if this sounds like a flame, it's not.
No matter what may come tomorrow or the next day, Voip companies will soon have to face the reality of finding ways to provide real 911 access. There is a great raging debate right now in the 911 community about what should or should not be done to facilitate this. Time will tell how this is handled, either through legislation, or through some means (such as SS7 signalling) that would allow selective routing of 911 calls to the proper PSAP on a real 911 trunk.
Read The Full Thread: Vonage is hiding something with their "911" servic
• Customer service sucks at vonage. Do they work out of a garage?
My "911" has
• maybe india? :)
• Well, I work as a Systems Manager in a 911 center, the voip issue is rapidly raising
• In another thread on this topic (seach for 911), another poster said that once
• Everything you wanted to know about 911
but were afraid to ask
It's a primal
• Somewhere in Vonage's literature, they note that it's ok to test your 911 service
• It is called CYA.. Cover Your A**
• I have another post about the shortcomings of 911 in VoIP and what happened to me,
kmichael1123 posted "Several issues:
1. Intrado is an awful mess of a company, I deal with them every" on 03/16/2004 |
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