Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
RobertMon Posted:
Mek,
www.vonage-forum.c
om, articles?
moncler women
jackets , Williams
converted
...

In The Forum:
Vonage UK
Topic:
AlgollockJO
On Oct 24, 2014 at 10:25:45

DennisSa Posted:
powered by ucoz
viagra generic
cialis - buy
viagra no
prescription
<a
...

In The Forum:
Vonage UK
Topic:
Order tadalafil-generic low-grade at present
On Oct 24, 2014 at 00:58:23

Stevenlers Posted:
- cialis 10mg
price return to
board index -
cialis online
cialis 10mg or
20mg
...

In The Forum:
Vonage UK
Topic:
Level bargain-priced tadalafil generics now
On Oct 23, 2014 at 20:49:34

MatthewCax Posted:
viagra and alcohol
side effects in
total there are
generic cialis -
powered
...

In The Forum:
Vonage UK
Topic:
Send away for tadalafil-generic cheap at present
On Oct 23, 2014 at 17:58:02

Ronaldvow Posted:
Hello. I have
one blog and just
write article at
my blog I can
rise money $43
...

In The Forum:
Vonage UK
Topic:
Cheap Senuke XCr Seo Tools plus Windows VPS
On Oct 23, 2014 at 17:43:10

RichardLer Posted:
USA Free
Classified Ads.
Find or Post Free
Classifieds for
Jobs, Personals,
Real
...

In The Forum:
Vonage UK
Topic:
The Best Informatiom About Making Monery Online
On Oct 23, 2014 at 17:25:48

Ronaldvow Posted:
Hello. I have
one forums and
just write post at
my site I can
rise money $43
...

In The Forum:
Vonage UK
Topic:
Cheap Senuke XCr Seo Tools plus Windows VPS
On Oct 23, 2014 at 13:42:16

TimothyKt Posted:
- cialis pills
cheap help -
cialis online
cialis samples
<a
href="http://pharm
shop-online.c
...

In The Forum:
Vonage UK
Topic:
Level bargain-priced tadalafil generic now
On Oct 23, 2014 at 02:01:15

Whitmarsh Posted:
I have just
installed a V
system and it all
works fine except
for the date/time
on
...

In The Forum:
Vonage UK
Topic:
Vonage messes up date/time on Panasonic DECT phone
On Oct 22, 2014 at 09:41:43

TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews

Vonage Saturday I signed up with Vonage. The woman who signed me up read my shipping address



Saturday I signed up with Vonage. The woman who signed me up read my shipping address back to me and it was correct. However, I then received two shipping confirmations by email, both missing the very important Suite number of my address.

I checked my bank account and I had two deductions for $29.05 from my account. I called customer service and was told that the operator who signed me up made a mistake and created a duplicate account, and that the computer did not recognize the suite number in my address, so so one of the packages containing the Vonage phone device would be re-routed back to Vonage and the other would be shipped to the correct address. The representative told me he would take care of this with UPS.

The representative then transferred me to the account cancellations department so that the extra account that was created in error by the initial representative I spoke with could be canceled. He informed me that the cancellation fee would be an additional $39.95

I was very upset. This is a total of $70.00 coming out of my bank account because of errors made by Vonage (not including the fees of my active account). I asked to speak with a supervisor. I did not feel that I should have to pay for a mistake that Vonage made.

The representative refused to get a supervisor and told me that the fee would not be refunded until the device was returned to Vonage and I would also not get the extra $29.05 refunded until then either. So basically I am stuck with these fees deducted from my bank account.

I spent a total of 1 hour and 15 minutes on the phone on one call trying to explain my position and my ideas on common sense and business ethics to no avail.

I called back a couple days later and was told by another representative that my second account had not been canceled (even though I had received an email from Vonage a day earlier stating that the cancellation had been processed) and that there were no notes on my account. She looked into my situation to discover that my second package had NOT been re-routed back to Vonage (so I had been misinformed again), and that both packages would be delivered to me. So, I would need to check the ID numbers on both devices and send one of them back via UPS and I would personally have to pay for the shipping.

I am now waiting for the devices to arrive and am not happy I will have to take more time out of my busy schedule to visit a UPS center and ship the product back, then call Vonage again after they receive the package to try to get my money back for THEIR mistakes!!

I wanted to cancel my active account as well but i cannot afford the additional fees to do so at this time. I just moved out of state and the move wiped me clean financially and now I am being charged significant money for their mistakes and I am extremely upset about this.

Between all three times I have been on the phone with Vonage I have spent several hours out of my extremely busy schedule trying to clean up their messes to no avail.

I am hoping someone who works at Vonage, who is higher up than those I have been speaking to, will find logic in my situation and will do something to remedy this.

I don't see how a company can survive with the ethics of charging customers for their mistakes. Even if the money gets refunded to me eventually, I will never get back all the time I have invested in dealing with these issues, and the money is not available to me in my bank account now when I really need it.

This has been the worst experience I have ever had with any company in my entire life.



Read The Full Thread:

My Story


I got a referal from my friend and he mentioned there is no installation charge
It will be taken care of.
I'm sorry to hear that you experienced these issues. The good thing is that they

mandalay posted "Saturday I signed up with Vonage. The woman who signed me up read my shipping address" on 04/02/2009

Vonage Service Plans


Vonage VoIP Members
Members List Members
New TWaterfie
New Today 5
Yesterday 19
Total 84281

Who Is On Site
Visitors 153
Members 2
Total 155


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.37
Change:   -0.01
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.72 Seconds and 504 Pages In The Last 60 Seconds
The Vonage VoIP Forum