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Vonage Running out of ideas, I decided to call Comcast tech support yesterday and actually



Running out of ideas, I decided to call Comcast tech support yesterday and actually got a fairly knowledgeable Level 1 tech (!). I explained my problem to him and asked if I could swap out my (rented) Terayon TJ715x modem for a Motorola SB5100, since some people have reported better success with this brand of modem. While we were on the phone he tested the connection back to my cable modem and found that my transmit power was a little out of spec. He then scheduled a tech to come out tomorrow (Thursday) to replace the modem (although there's no guarantee what model I'm going to get) and check the connections.

In my opinion, I still believe that this problem was caused by a recent firmware update to the Linksys PAP2 and the RT31P2, but of course I can't prove it and I can't get anyone at Vonage to admit it.

I'll let you know how I make out after Comcast comes out tomorrow, although because the problem is so intermittent, it may not re-occur for a few days,

Regards,


D.



Read The Full Thread:

One-Way Audio


Hi. I've been a (happy!) Vonage customer for the past six months or so but lately
Who is your ISP and how does this look? VoIP Speed Test
Comcast Cable (Wilmington, Delaware). 4 Mbps downstream 501 kbps upstream It's
Sounds like this is becoming a more and more prevalent problem. For example, see
I could have guess you would say Comcast. Please post your true test results and
This feels like putting my foot in my mouth, but..... I struggled with this problem
Here are my numbers: My Results Download 4,222,168 bps Upload 278,496
I too have the same problem. I've had Vonage over 6 months here in St. Louis. I have
I emailed customercare and got the automated response back which I then replied
I sometimes have this problem as well, and have no clue why either. I'm guessing

dgreene4001 posted "Running out of ideas, I decided to call Comcast tech support yesterday and actually" on 04/27/2005

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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