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Vonage Resurrecting this topic.
Well, as a total phone wiring newbie, I'm pretty
Resurrecting this topic.
Well, as a total phone wiring newbie, I'm pretty much ready to cancel Vonage. It's been two months and I can't get my house wired. The only phone that works with the Vonage adapter is the phone that I plug directly into the Voip adapter.
Half of the advice given here I don't quite understand. At this point, I'm not even sure I did the outside wiring properly.
At the outside NIU, I simply pulled three black wires (that look like regular phone cords and have a jack at the end) out of their female counterparts and taped them off. That's what I thought Vonage said to do. They're totally disconnected.
On the inside, I went to a jack that I knew the previous owners of the house used as a main voice line. I don't know what sequential versus star looks like. The upstairs (voice) jack has four screws with two wires under each in a semicircle pattern, and looking at it left-to-right the colors are yellow (two yellow wires matched), green (two green), red (two red), and black (two black).
I took this config down to my office jack to which I would be connecting the Vonage unit. The colors there are different, but I arranged them as closely as I could to the upstairs config. Before I changed anything, I kept the colors that were matched with each other the same, because the colors are different than what's upstairs.
Regardless, the pattern downstairs is (again, same semicircle pattern, moving left-to-right): blue matched with yellow (as opposed to yellow-yellow upstairs), green matched with green (same as upstairs), orange matched with red (close to the red-red of upstairs), and brown matched with black (closest to the upstairs black-black as I could get).
Nothing. No other jack in the house works with Vonage.
I've pretty much conceded Vonage at this point. We've been two months without a home phone, and this, to me, is confusing, especially given I have zero experience with inside phone wiring. Compounding this, we have a stand alone TiVo unit upstairs, and my colleages at work say that getting TiVo to work with Vonage is next to impossible.
If you have any late advice at this point, I'd love to hear it. But in the end, while Vonage works quite well with the single phone to which it's connected, it's a difficult proposition for the average consumer uneducated in the finer details of home phone wiring.
I've tried to call Vonage twice about this, but both time wound up getting a rep who was quite unhelpful. After about 20 mins of answering standard questions, he referred me to the Vonage website.
Thanks to all who have provided input - I really do appreciate your efforts.
Read The Full Thread: New customer, only one big issue
• Hi. New customer here.
I have one phone plugged into my Vonage VoIP router
• Just out of curiosity, did you follow the directions as outlined in http://michigantelephone.mi.org/
• Yep, as best I could. I disconnected everything from the outside box, which was
• Ventura,
I'm sorry to hear that you have been unsuccessful at getting Vonage
• Mundy 5, thanks for your reply. I appreciate it.
So let me ask you this: if I
• Ventura,
that is correct. If you take a phone jack that you are 100% sure was
• To expand a little on what Mundy has been saying, the situation is complicated
• Just one other note of warning, as the one poster said: they can be in a star topology,
• This might solve the problem and probably should be included in wiring basics
Ventura posted "Resurrecting this topic.
Well, as a total phone wiring newbie, I'm pretty" on 10/15/2005 |
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