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jenjee Posted:
Hello, My
friend had
cancelled Vonage
over 5 years ago,
but still has the
modem...
In The Forum:
Vonage
Topic:
Best way to dispose of Modem or Router
On May 26, 2012 at 18:09:22

sssscary Posted:
Hi, I realize this
post is old, but I
was just trying to
find out how to
auto delete...
In The Forum:
VoIP Feature Wish List
Topic:
Auto-Delete Voicemail When Forwarded to Email!!
On May 24, 2012 at 08:08:15

sandyj Posted:
The last few days
I've gotten a
couple of calls
from angry people
demanding that...
In The Forum:
Vonage
Topic:
Someone is using my phone number? Hacked?
On May 18, 2012 at 20:07:46

vrtlassit7 Posted:
Can anyone help me
figure out a
solution to create
a virtual
attendant? I own
a small...
In The Forum:
VoIP Feature Wish List
Topic:
Virtual Attendant
On May 18, 2012 at 07:53:07

rodisport Posted:
I have had this
problem for more
than 4 months now
when i call some
one it doesn't...
In The Forum:
Vonage UK
Topic:
no ringing tone
On May 14, 2012 at 18:17:44

js123 Posted:
we already have
vonage device how
can i reactivate
the service and
what is the
procedure....
In The Forum:
Vonage
Topic:
how to reactivate the service
On May 12, 2012 at 14:57:39

dconnor Posted:
A photo would be
helpful....
In The Forum:
Hard Wiring - Installation
Topic:
Problem with home wireup
On May 08, 2012 at 10:47:17

rival Posted:
Thank you! This
was my exact
problem. Outgoing
calls would fail,
incoming calls...
In The Forum:
Vonage
Topic:
Dial tone ok, incoming calls ok, no outgoing calls
On May 03, 2012 at 21:11:35

stevejone Posted:
This is really a
good topic.It
gives a quite
detailed
information about
the jammer...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 03, 2012 at 11:29:58

MiveAmige Posted:
The nature of a
cell phone jammer

By
mobile jammer
(jammer, cell ph...
In The Forum:
Vonage UK
Topic:
Application of Cell Phone Jammer
On May 02, 2012 at 18:55:02

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Vonage Residential accounts get flagged after 5000 minutes of use. After more than one

Residential accounts get flagged after 5000 minutes of use. After more than one month of this you will be sent an e-mail from the fraud team stating that there has been excessive use on your account and they would like to talk to you within the next 48 hours or action will be taken. If you speak with them and prove you are actually using the phone and not doing something against the TOS, they will most likely give you a second chance to stay below 5000 minutes. If you exceed that again, or just don't respond to them you will be move to the hidden call center plan at $99 dollars per month which gives you a large bundle of minutes(not unlimited) with the standard overage charges. This is not in writing anywhere but you can trust me that what I have said is Vonage's current practice. Just call and ask anyone in the NJ office and they should be able to verify this for you if needed. This happens a lot more than you would think, but 9 times out of 10 it is someone using it for a purpose that is actually against the TOS.

Read The Full Thread:

Does Vonage Define "Excessive Use"?

• In the 4 1/2 years of running this site, I have only heard of two times that Vonage
• A competitor defines "excessive use" on a residential line as more than 5,000
• so vonage can be used then if you'd like to have a call center business?
• Incoming or outgoing? I use it for incoming calls, about 40-50 per day no problems
• Technically, using a residential Vonage line for any business is a violation
• Thanks for the info, xcrunxc. I find it despicable companies are allowed
• I think having 5000 minutes a month is resonable. I remember a few years back here
• I don't think the actual number of minutes is the point here. If Vonage advertises
• I know this applies to the 500 minute plan, but I also know that's a metered plan

xcrunxc posted "Residential accounts get flagged after 5000 minutes of use. After more than one" on 07/19/2007

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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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