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Vonage Requisite info: 1. Location = Warminster, PA (near Philadelphia) 2. ISP



Requisite info:

1. Location = Warminster, PA (near Philadelphia)
2. ISP = Comcast (cable)
3. Upload and download speeds: 768kb/6Mb
4. Modem make and model: Motorola Surfboard SB4200
5. Type of Vonage adapter used: RTP300
6. Setup of Network:
Comcast > coaxial cable > Motorola SB4200 > Linksys WRT54G ...
> physical cable > Linksys RTP300 > wall jack > multiple telephones
7. Issue you are experiencing: Lost service
8. Run this Voip Test:
Speed test statistics
-
Download speed: 10857712 bps
Upload speed: 725264 bps
Quality of service: 77 %
Download test type: socket
Upload test type: socket
Maximum download pause: 63 ms
Average download pause: 2 ms
Minimum round trip time to server: 31 ms
Average round trip time to server: 221 ms

Voip test statistics
-
Jitter: you -> server: 3.7 ms
Jitter: server -> you: 8.4 ms
Packet loss: you -> server: 0.0 %
Packet loss: server -> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Number of supported Voip lines: 12
Estimated MOS score: 3.9

===================================================

Greetings...

In a nutshell, I just lost service completely while in the middle of a call. Didn't just drop the call... I'm talking about the whole service . Since the dropped call, whenever I pick up a phone, I get a recording telling me that my "telephone line is not provisioned for use. Please try the other line." So, I switch from Line 1 to Line 2. As soon as I pick up the phone, I get what sounds like a busy tone.

* I've power-cycled both the RTP300, and my router.

* I've tried plugging in a vanilla phone into each of the two jacks, and I get the same results as described previously.

My internet connection, as evidenced by this post, is working flawlessly.

For the last two weeks, Vonage audio quality has progressively been getting worse. Sometimes it's variable-pitched whistling sounds, sometimes it's a non-stop rapid-fire series of clicks. Sometimes, it's clear. But it has been getting worse, and it seems to have culminated in a total service loss.

Does anyone have any ideas what's going on? I called Vonage Support on my cell, but they're upgrading their systems, and can't view my hardware information for at least two hours. And frankly, I'm not confident they'll be able to resolve the problem.

Please help!

Thanks.



Read The Full Thread:

Total service loss - Jacks stopped working during call


Hi Djinn, Do you have the computer connected to vonage device or your router? unplug
To answer your question, my network runs: Cable modem >>ethernet
it seems something might be wrong with the line.better to call tech support
I'm on the (cell) phone with them now.... I'll update this post once I learn anything. So
Update... Ok, I'll admit it. It may have very well been my fault. I had to speak to
How did the router DHCP service get disrupted while you where on the phone? And
and there is no real reason for the average user to put their vonage ip in the dmz.
I adjusted the router settings much earlier in the day - by several hours. It might
Wow. Thanks for sharing. I wouldn't have diagnosed that in a thousand years.

Djinn posted "Requisite info: 1. Location = Warminster, PA (near Philadelphia) 2. ISP" on 01/30/2007

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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