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Review: My First Day With Vonage, Excellent!
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Vonage Customer Review: One month with Vonage, and...
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Vonage Requested info below. My problem is that a lot (about 50% I'd guess) of incoming



Requested info below. My problem is that a lot (about 50% I'd guess) of incoming calls the last 7-10 days are going directly to the Vonage hosted voicemail instead of ringing on my home phone. No changes have been made to any of my equipment or my Roadrunner service. I can't seem to find any pattern to it either. Just tonight my wife called and it went directly to voicemail, but then less than 5 minutes later my dad called and it rang fine. Then my wife called again and it rang fine, but then she called a 3rd time for testing purposes and it went directly to voicemail.

Current voicemail settings are: "Call forwarding is disabled. If unanswered for 45 seconds, will forward to Voicemail."

1. Vestal, NY
2. Roadrunner
3. Ran speed test on speakeasy.net: download 2866 (lowest I've seen usually at or above 4000) upload 372
4. Motorola Surfboard SB4200
5. VDV21-VD
6. Modem->Vonage Adapter->Wireless Router->PC
7. Lots of incoming calls going directly to voicemail without even ringing on house phone like they should
8. Download speed 2274 Kbps (socket test)
Upload speed 310 Kbps (socket test)
Quality of service 60 %
Maximum delay 114 ms
Round trip time 78 ms
Upstream jitter 0.4 ms
Upstream packet loss 0 %
Upstream packet order 100 %
Upstream discards 0 %
Downstream jitter 0.0 ms
Downstream packet loss 100 %
Downstream packet order 100 %
Downstream discards 0 %
(I hope this is the data requested)



Read The Full Thread:

Incoming calls going directly to voicemail a lot lately


First off, the numbers from the test are pretty bad. The maximum delay verses the
My PC is hardwire connected to my router - not a wireless connection. I just ran

Indiana627 posted "Requested info below. My problem is that a lot (about 50% I'd guess) of incoming" on 04/05/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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