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Vonage Ren is brain-dead simple. It stands for Ringer Equivalence Number, and is an indication
Ren is brain-dead simple. It stands for Ringer Equivalence Number, and is an indication of how much current the phone pulls to operate its ringer.
REN is printed on every single phone in existence that I've ever seen, usually stamped into the plastic. You probably haven't noticed them because there's generally no reason to look, but they are there. A REN of 1.0 means that the phone pulls the voltage of an old-style phone where the ringer is run completely from telco voltage.
Your Voip adapter will have a published REN number, which can be changed in the firmware. The default for most is between 4.0 and 5.0 in my experience. Go around to all your phones, get their REN's, add them up, and you have the REN your router needs to support.
If your REN's add up to a very low number, say under 2.0, then I can pretty much guarantee REN is not the problem. I have about 3.5 worth of REN running off my lines and no problemo.
It is also possible that you have a phone that has coincidentally failed, about the same time as the firmware upgrade, and is drawing more than published REN or feeding bad data into the line, interfering with the rest. To test that, isolate which phone is muching up your CID, if one of them is. Test that phone alone on the Vonage adapter. If it still doesn't work, with just that ONE phone, then chances are that phone has a serious problem, and no one can help you unless you can exchange that phone out.
I'm not trying to tell you what the problem is, or tell you that Vonage is not responsible. Just trying to help narrow down the problem to something very specific so your call to Vonage, if you need one, can be more fruitful. Preparation now saves frustration later. ;)
Read The Full Thread: Anyone else having trouble with Caller ID?
• No incoming calls display anything. Only shows 'incoming call' when the phone
• Mine is also out. I suspect it's connected to the latest firmware update. I haven't
• Working here all day since the upgrade...Did you try unlugging the router?
• Damn! How could I have overlooked that??
That fixed it. Now, at long last,
• And, of course, thank you, Trowski.
• hmmm....seemed to start working on it's own today. Tried resetting the router
• I figured that since my router was unplugged all night that may have been the fix!
• You turn your phone off all night? That's one way to keep people from waking you
• Heh...Nah, I was cycling eveything the other night, and after a few beers I "forgot"
• I just lost caller ID again. Cycling the router brought it back again, but I hope
NateHoy posted "Ren is brain-dead simple. It stands for Ringer Equivalence Number, and is an indication" on 11/03/2005 |
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