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Vonage Really feel for you. I've tried to discounect several times. Every time I call
Really feel for you. I've tried to discounect several times. Every time I call I get a different answer to when I can discounect. Please let me explain.
I got tricked into switching to a cable company and was going to switch back as soon as I could (6 months). That was up until I started getting terrible service from customer service. It started off that I had to wait a couple of months or pay a couple hundred dollars. Never mind the fact that I'm not even hooked up to their modem. A couple of months went by and I called again, this time they told me that I couldn't cancel until Feb. or pay the fee (it went down to about $140). Finally, Feb came, called again, this time they told me I had to wait another year! Asked to talk to supervisor, put me on hold and didn't come back. Called again, talked to supervisor, and they said yes had to wait until Feb. of 09. They said my term was for 2 years (not orginally it was for 1). Called again today, agent got VERY rude and would not transfer me to supervisor. Finally hung up on her and called back. This time the agent was very nice and I spoke to a supervisor. She told me that had I been a customer before 2/1/07, it would have been a year contract. So I went back to check my records and of course probobly signed up before the 1 but it didn't go through until the 3rd. So now I'm stuck with an account that I can't use until Feb and each month have to pay or have a termention fee.
So I can really feel where you are coming from. Where is the CUSTOMER SERVICE? I will never go back to Vontage or recommend it to anyone. :x
Read The Full Thread: Fustrated with Cust Svc Need Advice
• This is a letter I wrote to the Board:
I have been a loyal customer from Oct of
momwootton posted "Really feel for you. I've tried to discounect several times. Every time I call" on 08/02/2008 |
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