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Vonage Expands International Presence with Investments in Asia Pacific Region

Vonage to Present at the Oppenheimer 20th Annual Technology, Internet & Communications Conference


Vonage Customer Reviews
Salt Lake City: impressions after several months
Salt Lake City: impressions after several months

Review: My First Day With Vonage, Excellent!
Review: My First Day With Vonage, Excellent!

Great Price, No Complaints
Great Price, No Complaints

You need some common sense.
You need some common sense.

Vonage Customer Review: One month with Vonage, and...
Vonage Customer Review: One month with Vonage, and...

Vonage Reviews

Vonage REALLY shabby support! This is a cut/paste of a message that I wrote at an "I

REALLY shabby support!

This is a cut/paste of a message that I wrote at an "I hate Vonage" website:

I had pretty much flawless performance from Vonage until I moved cross-town.

I set up the EXACT SAME EQUIPMENT that I had in the first place.
I also consider myself pretty advanced as far as a tech-issues and I tend to understand most if not all of what's being thrown at me...this tends to make things even more frustrating when you are dealing with an IT guy who is clearly reading from a prepared set of; "Sir, please unplug your modem...".

I was experiencing dropped calls after 3-5 minutes of phone conversation every time.

Anyway I won't bore you with the gist of the first conversation with a tech that actually resulted in some progress and he determined that the problem was not in my setup or equipment but upon running a trace-route he said it was a Vonage server and that it would take between 1-3 days to reroute and fix.

OK fine...

After the 1-3 day time period I got an email from them saying to try my service, I did and it was exactly the same.

I called back and was bumped-up to an "advanced tech" and he began by trying to get me to start doing the same standard set routine for trouble shooting that they do with everyone. I told him that it was determined that it was not me (by their support guy), but he insisted that I do these things. I told him over and over that it wasn't me...I should say that this last tech that I spoke(?) with was an absolute CAVEMAN! He was actually a mouth-breather. All I could hear over the phone was heavy breathing like a prank perv call! When I would say "Hello, hello, can you hear me?" He would leave me hanging for a minute or two before mumbling, "Yea, I hear you". I'm paying for this? RUDE...needs phone manner training 4-sure.

Long story short in their follow up email they feel that it is my modem that will not support Voip (even though it did for 3 years, with Vonage!), and that I should replace it and call them back.

I took the Vonage router and tossed it

I would never have dealings with Vonage again...I'm only sorry I paid for the full year. I don't even want to bother trying to get a refund. From what I've read all over it wouldn't be worth the frustration and time for the $50 i'd get back after the penalties and whatever other hidden fees those idiots would hit me with.

I've since gone with a full time cell through Boost and now I've got the best of both worlds, loving it!

I'm just forwarding all my Vonage calls to my cell at this point.

Really bad experience!

Probably worth absolutely nothing because like every other large phone company I've had dealings with they seem to always be right but I plan on copy/pasting this message in an email to Vonage...who knows, maybe the right person will read it...

Um, yea, right.

Read The Full Thread:

Can''t wait to bail on Vonage, shabby service...

If you post the information in the message "What to post when having technical
Thanks I appreciate the reply but I already have found help with Vonage... and
What is the point of your post? Are you simply venting or flaming? If your Vonage
Yup, just venting. The first tech that I was on the phone with for 2+ hours (great
Level 1 and Level 2 Tech support agents are NOT qualified to make those statements.
I am at a lost with respect to all the telecommunication taxes we pay on our bill

sherab108 posted "REALLY shabby support! This is a cut/paste of a message that I wrote at an "I" on 03/14/2009

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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See for details.

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