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Vonage Quoting the top of the page "Vonage VoIP Forum is an independent support site providing
Quoting the top of the page "Vonage Voip Forum is an independent support site providing news, reviews and forum discussions about Vonage the Broadband Phone Company". If you want an official response from Vonage, you're not likely to get it by coming here.
Here's how the number transfer process is supposed to work:
1. You submit the letter of authorization, permitting Vonage (or whatever carrier) to request the number from your previous carrier.
2. Vonage (or whatever carrier) submit the request to your previous carrier.
3. Your previous carrier considers the transfer. They can approve it or deny it (for specific reasons). If approved, the carrier provides a FOC (firm order confirmation) date when they intend to release the number to port.
4. On the FOC date, the national number database is updated to show that Vonage is the carrier for the number.
Now, that is how it is supposed to work. It looks like Quest released the number prior to the FOC date. Vonage can't just "take" the number as Quest told you, they have to release it first. Quest is notorious for either releasing the number early or releasing it without notifying Vonage. In a way, you're somewhat lucky that the process went rather quickly (especially considering it spanned a holiday weekend). Other carriers have their own "special ways" that end up fouling up transfers too, so Quest isn't alone.
(In most cases "Vonage" referrs to Vonage's PSTN carriers who do these things on Vonage's behalf)
Call Vonage, explain the problem, let the person on the phone look into what happened and, if necessary, ask to speak to a supervisor if your questions aren't answered to your satisfaction. Simple as that. If the number was already transfered, you couldn't stop it (its like trying to put the toothpaste back into the tube). If you want to go back to Quest, you would have to call them and start a transfer of the number to Quest.
Read The Full Thread: How do I get Vonage to reverse the porting of my number?
• I signed up for Vonage 12/27 and began receiving emails about the upcoming service.
• First of all, for security reasons, I would have NEVER posted my real first and
• Thanks for the privacy lesson, but no thanks for the lack of help and shameless
• Unfortunately, at this point to reverse the # porting is to port it back to another
• I think you are confused, my friend. Judging by your other posts in the LNP section,
• There are a lot of agents who peruse these forums (like me) who have the ability
• So cold gin has never apparently been frustrated by a company's lack of ability
• I think you should:
1) Wait for the port to be completed fully.
• You work in customer service? Hard to tell.
trekologer posted "Quoting the top of the page "Vonage VoIP Forum is an independent support site providing" on 01/09/2006 |
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