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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

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Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

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On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
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Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
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Topic:
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On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
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IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google ďVonage
MAC address
...

In The Forum:
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Topic:
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On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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On Dec 05, 2016 at 12:35:11


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Vonage Please read from the bottom up :) - From: Linksys Support [mailto:linksys@mailca.custhelp.com



Please read from the bottom up :)

-

From: Linksys Support [mailto:linksys@mailca.custhelp.com]
Sent: Saturday, August 13, 2005 9:27 AM
To:
Subject: Random disconnects rt31p2 [Incident: 050706-017827]



We have not heard from you concerning your request for support in the 336 hours since we sent you a response. Consequently, we have changed the status of your question to SOLVED.

To update this question by email, please reply to this message. Because your reply will be automatically processed, you MUST enter your reply in the space below. Text entered into any other part of this message will be discarded.

[===> Please enter your reply below this line <===]
Actually I took and bought a pap2 phone adapter and threw the rtp31p2 in the closet so I can send it to Vonage if they ask for it. (they require you to send it back or charge you for it when you cancel service). Apparently Vonage doesnít care for their customers since they refused to do anything except to tell me its my cable providers fault. I switched to my nr041 router and havenít had a single disconnect in the week since I switched. I am very ticked about the level of customer service I got from Vonage and will switch to whatever service provider offers Voip in my area code as soon as I hear of one. I understand that replacement of Voip routers should come from the Voip provider, and that its not your fault. When I contacted Vonage the last time before buying the pap2 I was told there wasnít a newer firmware and that it wasnít my routers problem, it was the cable company that was resetting the router. I am going to post this whole conversation in the forum listed in my previous reply below, and on my homepage, so that other Vonage customers looking for an answer can see how to resolve this problem.:( I have contacted Linksys support 4 times via email and you have been very prompt and supportive. I have contacted Vonage support via their email 2 times (service@vonage.com) and have never received a single reply and have contacted them via phone regarding this 4 times and have not had my problem fixed. Heck I never once even talked to a person I could understand since all their phone support people I have talked to couldnít speak English clearly.(My guess is their phone support is thru India)

===> Please enter your reply above this line <===]



Discussion Thread

Response (Michelle T(19072))
07/25/2005 11:17 PM

Dear Mr. ,


Thank you for contacting Linksys Customer Support.

It seems to me that this is a hardware issue. Have you already tried contacting Vonage for a firmware upgrade? Just in case that you have already done that and same problem exists, then we have no other option left but to get a replacement of the router. Replacement of Voip routers should come from the Voip provider since they have already provisioned the device. I apologize for the inconvenience.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys Ė A Division of Cisco Systems, Inc.
Senior Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/23/2005 04:25 PM

This forum

See Iím not the only one who has had problems like this. I did slow down the speed of my main computer to 10 half duplex and when the disconnects happened again I changed it back to auto. I talked to a Linksys rep on the phone (case#050723-009451) and they basically told me to do a hard reset but I canít since I need my phone service to much to risk it. The problem isnít ("We reduce the network adapter speed because sometimes it does not automatically detect the speed of the port of the
device to which it is connected to. Like with what you are experiencing, the pcs would sometimes say that the network cable is unplugged. For a few seconds/minutes, the pc does not detect that it is connected to the router. We can try this on one pc first.") Why not? Because why would all the pcs and phone get disconnected at the same exact time if it was just one adapter trying to negotiate a connection. I am at my wits end and would trade my rt31p2 for a pap2 adapter instead and use my old nr041 router.
The only problem with that is I got the router thru Vonage, and if I cancel my service they will charge me for it if I canít send it back to them. In event viewer I have 32 reconnects (code 4201) since the 8th of this month, and thatís only when the computer is on, itís shut off 65% of the time.

Response (Michelle T(19072))
07/08/2005 11:04 PM

Dear Valued Linksys Customer,


Thank you for contacting Linksys Customer Support.

We reduce the network adapter speed because sometimes it does not automatically detect the speed of the port of the device to which it is connected to. Like with what you are experiencing, the pcs would sometimes say that the network cable is unplugged. For a few seconds/minutes, the pc does not detect that it is connected to the router. We can try this on one pc first. If the same thing will happen, then possible that this problem has something to do with the router hardware.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys Ė A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/08/2005 03:13 PM

Wouldnít that cause the network to slow down to 10mbs instead of 100? I mean címon I transfer files between the computers all the time and itís already way to slow. I donít think I should have to reduce my speed just to fix a random disconnect problem.

Response (Michelle T(19072))
07/07/2005 11:36 PM

Dear Valued Linksys Customer,


Thank you for once again contacting Linksys Customer Support.

Kindly try this also on the computers getting the "A Network Cable is Unplugged" error:

For WinXP/2000

Go to Control Panel > Network Connections. Right click on Local Area Connection, click Properties. Click on Configure, then Advanced. Look for Link Speed/Duplex Mode, Media Type/Connection Type. Set it to 10 half duplex or 10 baseT. Click OK then Close.

For Win98/ME

Go to Control Panel > Network. Highlight the Ethernet adapter your computer is using (e.g Linksys LNE100TX, Netgear 10/100mbps), click Properties. Go to Advanced and set the Link Speed/Duplex Mode, Media Type/Connection Type to 10 half duplex or 10 baseT. Click OK then Ok again. Restart the pc.


Iíll be glad if this helps. Thank you.

Please try the following suggestions and if none of them works please feel free to email us again or you may call our technical support toll free hotline (800)-326-7114 open (24/7) so that we could further assist you. Please use this phone number given if you have further questions and as reference for future support calls.

Sincerely,

Michelle Torio
Linksys Ė A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/07/2005 03:59 PM

1. Itís the same cable modem.

2. I havenít changed anything on my network except added a computer to the two existing ones back in April. It has happened ever since I got the Vonage service 10 months ago and I have had either two or three computers on it the whole time.

3. What happens is a popup from the network connection icon says a cable has been disconnected then about three seconds later it says local area connection connected. It doesnít seem to affect the phone when you are on it and that happens on the screen of the computers. (not really sure)

4. & 5. I have had it not give an ip address to my computer from time to time and it gives an error to the effect of little or no connectivity. The only way I have found to restore connectivity to that computer (all the rest stay connected) is to do the reset button thing (as recently as a week ago). I originally used a long cable from the modem to the router and switched it to a really short one (16 inches) and it still does the random disconnects thing.

6. I would give that a try but we need the phone line, its our only phone.

See below for which questions I answered above. :)

Response (Michelle T(19072))
07/06/2005 11:16 PM

Dear Valued Linksys Customer,


Thank you for contacting Linksys Customer Support.

Are you using the same modem you were using with the old router? Aside from replacing your router, nothing else changed on your network? When you lose internet connection, do you also lose the ability to use the phone? What happens when only one computer connects to the internet, does it still experience intermittent connection?

Try resetting the router by pushing and holding the reset button for 10 seconds. Pusing reset will reset all the settings back to factory default so you will need to reconfigure the router for internet connection.

Replace the cable connecting the modem to the router to make sure this is not a problem.

Bypass the router and connect the pc straight to the modem and monitor the connection for a couple of hours and see if you will experience the frequent disconnect.

If you have further questions, please contact us at (800) 326-7114 or send us an E-mail at support@linksys.com so that we may further assist you. Please use this phone number given as reference for future support calls.

Sincerely,

Michelle Torio
Linksys Ė A Division of Cisco Systems, Inc.
Product Support Specialist
1-800-326-7114
support@linksys.com

Customer ()
07/06/2005 08:39 PM

I keep getting random disconnects for all three computers hooked up to the rt31p2 Vonage router. I get my internet from insightbb and used to never get random disconnects from old router but new one from Vonage disconnects and reconnects all the time.



Read The Full Thread:

Linksys RT31P2 port disconnects


Has anyone experienced frequent port disconnects with the Linksys RT31P2? Basically,
That happens to me. I believe it is the router pinging the Vonage servers to keep
Hmmm, well what's interesting is that it doesn't seem to do it much at night when
I'm not having this problem...I have all kindsa stuff on my network too - TZO, a
It never happens unless the router is plugged in. If I use a different router (that
I seem to be having a similar problem. What happens is about once a day (or sometimes
My question to all of u who r experiencing this problem is how do u have ur computers
JScott, I appreciate your response. However, the problem has nothing to
This issue exists period and its the router itself and your service. This blame
I was thinking of trying the wireless version. Thanks for confirming that it has

Arnold posted "Please read from the bottom up :) - From: Linksys Support [mailto:linksys@mailca.custhelp.com" on 08/13/2005

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